[Remote] Program Manager, EPMO

Note: The job is a remote job and is open to candidates in USA. Guild Mortgage is hiring a Program Manager, EPMO to lead an enterprise transformation workstream focused on modernization, operational scalability, automation, and enhanced business capabilities. The role leads discovery, planning, governance, cross-functional execution, and delivery, partnering with business, technology, external, and executive stakeholders.

Responsibilities

• Lead an enterprise transformation workstream from discovery through execution, ensuring alignment between strategic objectives, operational goals, and delivery outcomes
• Establish and maintain program governance structures, execution frameworks, communication cadences, and reporting processes to support large-scale transformational initiatives
• Coordinate cross-functional collaboration across business, product, engineering, architecture, operations, data, and external partner teams
• Drive early-stage discovery, research, solutioning, and operational assessment activities to support program planning and execution readiness
• Develop and maintain integrated program plans, dependency tracking, risk management processes, milestone reporting, and executive-level communications
• Partner with internal and external stakeholders to align priorities, remove blockers, and ensure successful delivery across interconnected workstreams
• Provide leadership, coaching, and guidance to project managers and cross-functional delivery teams supporting the broader program initiative
• Facilitate strategic discussions, working sessions, and executive reviews to support informed decision-making and prioritization
• Support organizational transformation initiatives focused on modernization, automation, AI enablement, operational efficiency, and scalable delivery capabilities
• Utilize tools such as Jira and Smartsheet to manage program execution, reporting, and operational visibility

Skills

• Minimum 10 years experience in program management, enterprise transformation, portfolio delivery, or large-scale strategic initiatives
• Experience supporting mortgage servicing, loan origination, enterprise lending operations, or related mortgage technology ecosystems required
• Ability to organize and manage multiple priorities simultaneously
• Ability to lead cross-functional teams and drive alignment across stakeholders without formal reporting authority
• Outstanding verbal, written, facilitation, and executive-level communication skills, with the ability to influence decision-making
• Proven ability to analyze complex challenges, prioritize effectively, and develop strategic, data-driven solutions
• Skilled at leading programs through ambiguity, overcoming resource constraints, and building alignment across cross-functional teams
• Experience building scalable processes, governance structures, and delivery frameworks
• Strong understanding of enterprise delivery methodologies, dependency management, and program governance
• Proficiency with Jira, Smartsheet, and enterprise reporting tools
• Proven experience leading complex enterprise modernization or transformation programs from concept through execution
• Strong experience operating within highly matrixed environments with significant executive visibility and cross-functional coordination
• Experience partnering directly with senior leadership, external vendors, and enterprise stakeholders
• Experience within mortgage servicing, financial services, or highly regulated industries required
• Excellent verbal and written communication skills required
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
• Bachelor's Degree directly related to the position or equivalent, preferred
• Experience supporting AI enablement, operational automation, and enterprise modernization initiatives preferred
• Experience supporting platform modernization, operational transformation, or enterprise technology initiatives strongly preferred

Benefits

• Remote work majority of the time.
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• LTD insurance
• 401(k) with employer match

Company Overview