[Remote] Product Support Administrator

Note: The job is a remote job and is open to candidates in USA. Ethos Risk Services is an insurance claims investigation and medical management company focused on providing data-driven services for better client decision-making. The Product Support Administrator supports daily Case Management operations through referral intake, file management, data entry, medical and financial processing, documentation compliance, system support, and cross-functional collaboration.

Responsibilities

• Manage referral intake and assignment, including referencing referral maps and handling declines
• Perform file setup, organization, and maintenance within internal systems
• Process incoming and outgoing mail, including report and invoice distribution, faxing, and document handling
• Assist with medical record processing, case support tasks, and customer service inquiries
• Manage Review Tab activities, including random sampling and case manager expense approvals
• Support workflows related to medical record payments, provider pre-payments, and release of information
• Ensure all state forms and required documentation are completed accurately and in compliance with client requirements
• Ensure timely and accurate transfer of nurse notes, scorecards, and supervisor review data
• Support internal systems, including contact management and API-related workflows (e.g., GBCARE API)
• Complete accurate and timely data entry and ongoing data maintenance
• Partner with internal teams and stakeholders to ensure operational efficiency and service quality

Skills

• High school diploma or equivalent (required)
• Experience in administrative, product support, customer service, or similar roles required
• Strong attention to detail and accuracy
• Ability to multitask and prioritize effectively
• Strong communication and customer service skills
• Problem-solving and critical thinking abilities
• Ability to work collaboratively across teams
• Comfortable working across multiple systems and tools
• This is a remote position requiring availability during either 8:00 AM–5:00 PM CST or 9:00 AM–6:00 PM CST
• Candidates must be located within the United States and have access to a fast, reliable internet connection capable of supporting daily work activities and video conferencing
• A quiet, dedicated workspace is required to ensure productivity and maintain the confidentiality of sensitive company and client information
• Some college coursework or equivalent experience (preferred)
• Experience with billing, data entry, or healthcare-related workflows preferred
• Experience working in fast-paced, process-driven environments preferred

Benefits

• Remote position

Company Overview