Remote Position
[Remote] Product Support Analyst
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Kodiak Solutions is hiring a Product Support Analyst to support and implement software within its Product Engineering team. The role handles assigned incidents, requests, and changes while collaborating with Product, Engineering, and other groups.
Responsibilities
- Learn technical skills required to resolve customer support cases/requests
- Learn team structure and deliver assigned items in established timelines
- Gain an understanding of various product and service datasets, codebases, and business purpose as part of support and implementation responsibilities
- Learning to balance and prioritize individual workload across different types of requests leveraging ticketing system (ServiceNow)
- Learn compliance standards across various product areas
- Leveraging documentation related to products and services tasked with supporting/implementing
Skills
- Bachelor's degree in Computer Science, MIS, Information Systems or engineering fields, or equivalent experience
- 3+ years of relevant experience in product support and/or product implementation
- Min 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
- Ability to develop product knowledge in a domain area, and across product lines
- Ability to work in a shifting environment while maintaining various levels of standardization and consistency
- Experience with ticketing system(s)
- Candidates must be legally authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future
- Preferably ServiceNow
- Experience with Microsoft Azure and/or Snowflake, a plus
- Technology certifications, a plus
Company Overview