Remote Position
[Remote] Production Support IT Computer Operator/Analyst
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. UST is hiring a Level 2 Production Support IT Computer Operator/Analyst to support the stability, efficiency, and reliability of production systems and applications. The role monitors systems and workflows, troubleshoots incidents and job failures, executes recovery procedures, and supports incident, problem, and change management.
Responsibilities
- Monitor and maintain the health of critical production systems, applications, Tidal job scheduler workflows, Informatica sessions, and overall infrastructure using advanced monitoring tools
- Perform advanced triage and in-depth troubleshooting of incidents related to database monitoring, infrastructure monitoring, application performance, and batch processing
- Analyze and resolve complex job failures in Tidal job scheduler and Informatica workflows, including detailed log analysis and data investigation
- Execute complex, documented recovery procedures and contribute to the development and refinement of runbooks and operational best practices
- Utilize ServiceNow extensively for incident management, problem management, change tracking, and knowledge base contributions
- Use JIRA for tracking complex tasks, problem tickets, or collaborating on operational improvement projects
Skills
- 3-5+ years of experience in an IT production support, systems analyst, or advanced computer operator role
- Demonstrated ability to work effectively in a 24x7 shift environment, including nights, weekends, and holidays
- Significant experience with pre-adjudication claims processing environments or complex healthcare IT systems
- Strong hands-on experience with job scheduling tools, specifically Tidal job scheduler, including advanced scheduling and troubleshooting
- In-depth knowledge of ETL tools like Informatica (PowerCenter, IICS) and their operational monitoring and troubleshooting
- Intermediate to advanced proficiency in SQL, with experience in writing complex queries and understanding database concepts for effective database monitoring and issue resolution
- Extensive experience with IT Service Management tools like ServiceNow, including problem management and change management modules
- Proficiency with JIRA or similar tools for agile task management and issue tracking
- Advanced skills with the MS Office suite, including data analysis in Excel and process diagramming
- Comprehensive experience with a variety of enterprise monitoring tools for applications, databases, and infrastructure monitoring (e.g., Datadog, Splunk, Precise, Azure Monitor)
- Proven ability in advanced troubleshooting, root cause analysis, and performing impactful trend analysis
- Excellent communication, interpersonal, and documentation skills
- Ability to work independently with minimal supervision and as part of a collaborative team
- Experience in creating, maintaining, and improving operational documentation and runbooks
- Health care experience is a must
- Bachelor's degree in Information Technology, Computer Science, or a related field (preferred)
- Relevant certifications such as ITIL Foundation/Intermediate, CompTIA A+/Network+/Server+, Informatica, or SQL certifications (preferred)
- Experience with scripting languages such as PowerShell, Python, or Bash for automation (preferred)
- Familiarity with cloud platforms (Azure, AWS, GCP) and their monitoring services (preferred)
- Experience in mentoring or providing guidance to junior team members (preferred)
- Claims experience is preferable
Benefits
- Full-time, regular employees accrue a minimum of 10 days of paid vacation per year.
- Full-time, regular employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
- Full-time, regular employees receive 10 paid holidays.
- Full-time, regular employees are eligible for paid bereavement leave and jury duty.
- Full-time, regular employees are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
- Full-time, regular employees and their dependents residing in the US are eligible for medical, dental, and vision insurance.
- Full-time, regular employees receive Company-paid basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits for the employee only.
- Regular employees may purchase additional voluntary short-term disability benefits.
- Regular employees may participate in a Health Savings Account (HSA) and a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines.
- Benefits offerings vary in Puerto Rico.
- Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
- Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching.
- Full-time temporary employees and their dependents residing in the US are eligible for medical, dental, and vision insurance.
- Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
- All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
Company Overview
Company H1B Sponsorship