[Remote] Professional Services Consultant

Note: The job is a remote job and is open to candidates in USA. ConnectWise is hiring a Professional Services Consultant to lead standard to moderately complex client implementations and serve as a subject matter expert in ConnectWise domains. The role delivers solution configuration and optimization, process guidance, stakeholder management, and mentoring for junior consultants.

Responsibilities

• Lead full lifecycle implementation projects or workstreams, ensuring delivery within scope, timeline, and quality expectations
• Serve as the primary consultant for mid-sized client engagements, managing stakeholder expectations and project outcomes
• Design, configure, and optimize ConnectWise solutions to address both technical and business requirements
• Facilitate client meetings, including discovery, solution design, status updates, and training sessions
• Proactively identify and manage risks, scope changes, and dependencies across project phases
• Apply implementation methodologies, maintaining project documentation, timelines, and deliverables independently
• Analyze client workflows and recommend process improvements, automation, and best practices
• Collaborate with cross-functional teams (e.g., product, support, sales) to resolve issues and enhance client solutions
• Contribute reusable assets such as templates, workflows, and documentation to improve delivery consistency
• Mentor junior consultants through knowledge sharing, peer reviews, and informal coaching
• Support pre-sales or scoping activities as a technical advisor when needed

Skills

• Ability to independently manage full implementation projects, balancing scope, timelines, and stakeholder expectations
• Strong consultative and problem-solving skills, including the ability to design solutions for complex business and technical challenges
• Deep technical expertise in ConnectWise platforms, with the ability to configure, troubleshoot, and optimize solutions
• Effective communication and stakeholder management skills, including facilitating discussions and influencing decisions
• Ability to analyze data, workflows, and requirements to develop structured, scalable solutions
• Proactive mindset with the ability to anticipate risks, gather necessary information, and drive resolution
• Strong organizational skills with the ability to manage multiple workstreams and priorities
• Collaborative approach, working effectively across teams and supporting knowledge sharing
• Accountability and ownership, consistently delivering high-quality outcomes with minimal oversight
• Bachelor's degree in related field or equivalent business experience
• 4+ years of relevant experience

Company Overview

Company H1B Sponsorship