[Remote] Professional Services Consultant II (CAD Software) - Remote

Note: The job is a remote job and is open to candidates in USA. CentralSquare Technologies develops technology for public safety agencies and communities. The Professional Services Consultant II serves as a subject matter expert for configuring CentralSquare CAD and Mobile software, supporting discovery, implementation, validation, testing, training, and go-live activities while maintaining customer relationships and project timelines.

Responsibilities

• Develops and maintains subject matter expert knowledge of CentralSquare software configuration
• Analyzes customer processes and recommends best practices, assisting agencies in configuring their systems to meet their unique needs
• Performs system demonstrations of CentralSquare software
• Completes project assignments and client interactions under the supervision of a Project Manager, providing consistent follow-up and follow-through on tasks, deliverables, and communications with the project team and clients
• Maintains project documentation, project tickets, and client-supplied information
• Assists agency personnel with system review and testing prior to go-live, including equipment installation and setup
• Identifies, documents, and communicates project risks to the Project Manager
• Delivers outstanding customer service via phone, email, remote meetings, and in person, building and maintaining strong client relationships
• Provides onsite training to agency personnel using both direct end-user and train-the-trainer formats
• Conducts internal training sessions and presentations at user conferences as necessary
• Creates and updates documentation for product configuration and use
• Works effectively with a wide range of disciplines and personalities, both internally and externally
• Assists with onboarding new employees
• Handles increased project complexity, including multiple agencies and modules
• Identifies topics and processes needing improvement and recommends solutions to management
• Demonstrates initiative by sharing scenarios and lessons learned with the team
• Other responsibilities as required
• Provides configuration and best practice recommendations across CentralSquare CAD and Mobile solutions
• Track record of minimal post go-live issues and follow-up needs from customers
• Performs configuration reviews on live and non-live databases, identifying opportunities to improve current processes and recommending best practices
• Manages projects of any size or complexity with minimal supervision
• Test and provide input on implementation plans for new products and large-scale projects

Skills

• Bachelor's or Associate degree and/or equivalent combination of education and experience
• Public safety experience required
• Microsoft SQL Server
• Ability to complete onboarding plan, to include leading client workshops and user trainings
• Experience with the MS Product Suite, specifically with Word, PowerPoint, Outlook, Excel, and SQL
• Excellent oral and written communication, interpersonal, and presentation skills
• Self-motivated
• Very strong analytical and organizational skills; detail-oriented
• Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility. ability to handle multiple projects and tasks simultaneously
• Ability to learn new applications and system features quickly
• Dedicated to the best possible customer experience and takes initiative toward improving the experience
• Ability to articulate technical and functional concepts to technical and non-technical audiences
• Preference in a Communications/E911 Dispatch Center

Benefits

• Mentorship
• Learning programs
• Clear paths for advancement
• Tuition reimbursement
• Parental leave
• Paid volunteer hours
• Unlimited PTO
• Flexible work environment, whether you’re in the office or remote

Company Overview

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