Remote Position
[Remote] Professional Services Consultant - Managed Services
🌍 Remote · Brazil
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Clinisys is hiring a Professional Services Consultant for its Managed Services team to support customers after go-live. The role focuses on optimizing, troubleshooting, maintaining, and enhancing Clinisys environments, including LIMS workflows, databases, interfaces, upgrades, and customer training.
Responsibilities
- Deliver premium post-go-live technical support to Clinisys customers
- Configure and optimize LIMS workflows in Clinisys Laboratory Solution
- Utilizing PL/SQL, reporting tools, and system analysis to troubleshoot customer issues
- Resolve application workflow, database, and interface issues
- Perform root cause analysis and implement sustainable solutions
- Support enhancements, upgrades, testing, validation, and change management
- Create technical documentation and train customer administrators and end users
- Use AI-enabled tools to streamline analysis, troubleshooting, and customer outcomes
Skills
- 3+ years' experience supporting or administering LIMS for: Clinical/Environmental/Pharma/Toxicology laboratory informatics systems
- Bachelor's degree in Life Sciences, Computer Science, Information Systems, Health Informatics, or a related field
- Strong PL/SQL and database troubleshooting skills
- Experience supporting software lifecycle
- Experience with testing, validation, UAT, or change management activities
- Strong analytical, problem-solving, and communication skills
- Familiarity with AI-enabled tools such as Microsoft Copilot
- Experience with Clinisys or other LIMS platforms (LabWare, STARLIMS, LabVantage, SampleManager, Orchard, etc.)
- Knowledge of reporting and analytics tools such as Crystal Reports, Power BI, Tableau, or SSRS
- Experience with Python, Java, JavaScript, C#, PL/SQL, or similar technologies
- Familiarity with regulated laboratory environments (GxP, CLIA, CAP, ISO 17025)
- Previous experience in Managed Services, Application Support, Technical Consulting, or Customer Success
Benefits
- For Full Time employees: health and wellness benefits
- For Full Time employees: 401 (k) Savings Plan
- For Full Time employees: stock incentive programs
- For Full Time employees: paid time off
- For Full Time employees: parental leave
- For Full Time employees: tuition assistance
- Fully remote work
Company Overview
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