[Remote] Professional Services Manager, Vehicle Intelligence Product (ALPR)

Note: The job is a remote job and is open to candidates in USA. Axon seeks a Professional Services Manager to deliver technical deployments of Vehicle Intelligence and Automated License Plate Recognition (ALPR) solutions for public safety agencies. The role leads customer trials and pilots, including installation, configuration, validation, troubleshooting, training, and feedback to internal product teams.

Responsibilities

• Install, configure, validate, and support Axon's Vehicle Intelligence and ALPR technologies during customer trials, pilots, and deployment activities
• Serve as the onsite technical lead for Vehicle Intelligence evaluations, ensuring successful implementation and operation of all trial equipment
• Conduct customer onboarding and technical training for agency administrators, technical contacts, and end users
• Troubleshoot hardware, software, networking, cellular connectivity, and system integration issues in field environments
• Validate system performance and ensure trial environments meet established technical requirements and success criteria
• Collaborate closely with Professional Services Managers, Solutions Engineers, Sales teams, and Customer Success teams to support successful customer evaluations
• Create and maintain accurate deployment documentation, site assessments, network diagrams, installation records, and post-trial reports
• Engage directly with technical and operational stakeholders including Chiefs of Police, Sheriffs, Command Staff, IT Directors, Real Time Crime Center personnel, and program managers
• Identify and escalate product issues, enhancement opportunities, and customer feedback to Product Management and Engineering teams
• Provide recommendations that improve deployment quality, customer experience, and operational scalability
• Support the evolution of Axon's Vehicle Intelligence deployment processes and best practices
• Maintain regular and predictable attendance
• Perform additional duties as assigned

Skills

• 5+ years of experience deploying, configuring, supporting, or administering technology solutions in public safety, transportation, physical security, or related industries
• 3+ years of hands-on experience with Automated License Plate Recognition (ALPR) systems
• Experience deploying, configuring, and supporting fixed-position ALPR camera systems
• Strong troubleshooting skills involving networking, cellular communications, hardware, software, and field-installed technology systems
• Experience working directly with public safety agencies and understanding law enforcement operational workflows
• Strong verbal and written communication skills with the ability to engage stakeholders at all organizational levels
• Ability to work independently with minimal supervision in fast-paced field environments
• Valid driver's license with an acceptable driving record
• Experience with fixed infrastructure deployments including pole-mounted cameras, solar systems, cellular communications, and networking equipment preferred
• Experience with IP networking concepts including LAN, WAN, VPN, switching, routing, and wireless communications preferred
• Experience supporting public safety technology deployments preferred
• Military, law enforcement technology, transportation technology, or physical security industry experience preferred
• Project management or deployment management experience preferred
• Industry certifications such as Network+, Security+, CCNA, Cradlepoint, or equivalent is a plus

Benefits

• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices
• Remote in the US

Company Overview

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