[Remote] Program Manager - CPG

Note: The job is a remote job and is open to candidates in USA. MarketSource is a sales acceleration company that delivers managed sales and customer experience solutions for B2B and B2C brands. The Program Manager will lead a Consumer Packaged Goods program, manage client relationships and financial performance, and direct team recruitment, development, and execution of sales and account-management strategies.

Responsibilities

• Oversee the execution of CPG sales and account-management strategies across retail, wholesale, grocery, drug, club, mass, specialty, distributor, and e-commerce channels, as applicable
• Ensure programs effectively execute against core CPG growth drivers, including distribution, pricing, shelving, merchandising, promotional activity, innovation, assortment, and product availability
• Plan and direct the program’s activities to achieve financial and performance targets mutually established by MarketSource and the client
• Direct functions and performance within the program, including oversight and monitoring of employee activity
• Manage client commitments and expectations
• Monitor Program objectives and provide critical performance feedback to the client and leadership
• Coach and develop team members to drive performance and exceed program goals and objectives
• Develop and implement processes to measures and drive performance
• Provide analysis for ad-hoc executive management reporting
• Coordinate contingency plans supporting business continuity when employees are unavailable for extended periods of time
• Manage Program Profit & Loss
• Perform regular financial and program reviews with client’s management staff and MarketSource
• Manage and direct staff including recruitment, selection, and development to achieve Company goals and objectives
• Define, plan, communicate, and measure employees on team objectives associated with effective territory management within, and in conjunction with, program initiatives
• Instill a strong operating rhythm within the team that fully leverages the CRM tool for account management, forecasting, and reporting
• Manage established processes associated with performing employee performance reviews, hiring, promoting, terminating, and disciplining employees
• Ensure effective control of results, and takes corrective actions to guarantee that achievement of objectives fall within designated expectations
• Assist team with maintaining relationships, negotiating, and closing opportunities
• Train team on necessary skills, tools utilization, product information, and business intelligence

Skills

• Strong understanding of the Consumer Packaged Goods industry, including manufacturers, retailers, wholesalers, distributors, brokers, and other channel partners
• Strong understanding of CPG sales fundamentals, including distribution, pricing, shelving, merchandising, promotional planning, innovation, assortment, category management, and customer development
• Proven experience developing, implementing, and managing high performance Programs with aggressive goals and delivering successful results
• High tolerance for ambiguity demonstrated in the ability to quickly adapt to changing priorities, responsibilities, and business needs
• Strong business acumen
• Ability to build strong partnerships with internal employees as well as external stakeholders
• Proven ability to analyze and improve work processes for efficiency
• Demonstrated ability to be a team player/coach
• Demonstrated leadership, motivational and influencing skills
• Excellent written, oral and presentation skills
• Ability to maintain professional demeanor; demonstrate integrity and confidentiality
• Proficient in MS Office (Excel, Word, PowerPoint, and Outlook)
• Bachelor's degree in business administration or related field, or equivalent experience in lieu of degree
• 3+ years' experience in sales environment
• ~25% travel within the market with occasional out of state and overnight travel

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