[Remote] Program Manager, Preferred Communities

Note: The job is a remote job and is open to candidates in USA. HIAS seeks an Associate Manager, Preferred Communities to support refugee resettlement and integration through oversight of programs delivered by its local affiliate partners. The role manages program implementation, funding, reporting, data quality, monitoring, and technical assistance to strengthen services across the affiliate network.

Responsibilities

• Provides targeted technical assistance to HIAS affiliate partners and conducts assessments to identify service and resource gaps, strengthen program implementation, and support high-quality client services
• Oversees implementation of multiple PC program areas and funding streams, including cross-program coordination, workflow management, and alignment with ORR guidance
• Reviews budgets and approves invoices across PC funding streams, coordinates subaward processes with Grants Administration and Subaward teams
• Supports semi-annual and annual PC reporting to the federal funder, including compiling affiliate submissions, synthesizing network-wide narratives and data, and ensuring timely and compliant submissions through ORR systems
• Oversees PC data management and quality, including Apricot data oversight, dashboard reviews, RADS submissions, data consistency checks, outcome tracking, and other activities to assess progress toward program goals
• Conducts in-person and desk monitoring, prepares monitoring reports, and supports affiliate partners in addressing findings and strengthening program performance
• Develops and updates program standards, guidance, case management tools, training materials, and other resources to strengthen the quality and consistency of services across the affiliate network
• Contributes to evidence-based program design, continuous improvement, and innovation across Social Integration programs
• Serves as a liaison with government funders, national resettlement agencies, state government entities, technical assistance providers, and other partners within designated areas of responsibility
• Coordinates with affiliate partners to support continuity of client services during changes in service delivery, including office closures, new locations, and changes in service modality
• Supports the development and delivery of affiliate conferences, regional trainings, and other learning opportunities
• Provides support for other Social Integration program functions and priorities as needed, including during periods of increased workload or team transition

Skills

• Undergraduate degree required
• 5–7 years of relevant professional experience required
• Previous work experience at a national resettlement agency or local resettlement provider required
• High proficiency in Microsoft Word, Excel, and PowerPoint required
• Excellent written and verbal English communication skills, including the ability to develop policies, proposals, reports, and other professional documents and synthesize complex information and data
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines
• Must be authorized to work in the United States
• Master's degree in Social Work or a related field is preferred
• Knowledge of and experience with the U.S. Refugee Admissions Program strongly preferred, including experience supporting refugees and immigrants through case management, community-based services, or other wraparound integration services
• Experience developing and delivering virtual and/or in-person trainings preferred
• Strong analytical skills, including experience using data to inform evidence-based decision-making
• Experience with statistical analysis preferred
• Experience using and managing online databases and data collection systems preferred

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