[Remote] Quality Assurance & Technical Documentation Analyst

Note: The job is a remote job and is open to candidates in USA. IEM is seeking a Quality Assurance & Technical Documentation Analyst to support an agile application development team delivering business applications for a federal client. The role develops and executes release test plans, analyzes requirements, tracks defects, assesses release readiness, and creates end-user documentation and training.

Responsibilities

• Develop the test approach and test plans for each application release, consistent with client quality and release standards
• Analyze user stories, requirements, and acceptance criteria in consultation with business analysts, developers, and end users to develop test conditions and validate that delivered functionality meets the specifications
• Execute functional, integration, and regression testing for each release; plan, coordinate, and facilitate user acceptance testing (UAT) with end users, including test scripts, test accounts, and consolidation of results
• Log, classify, and track defects by severity and business impact; perform root-cause analysis with developers to determine whether issues originate in requirements, design, configuration, or data, and refine test conditions accordingly
• Report test results and outstanding defects to the technical lead and client prior to each release, with a recommendation on release readiness
• Author end-user documentation for the program, including user guides, quick-reference materials, and system documentation, consistent with client documentation standards
• Author release notes and technical notifications describing new features, fixes, and known issues in plain language for the client user community
• Develop and deliver end-user training for new and updated functionality, including materials and live sessions
• Participate in application design and development activities and agile ceremonies, providing input on testability, accessibility, and usability as features are designed and built

Skills

• Meticulous attention to detail and a methodical approach to testing
• Clear, concise writing with strong editing skills
• Ability to see the application from the end user's perspective
• Strong organizational skills and ability to manage multiple releases and deliverables
• Collaborative and proactive in a remote, distributed team environment
• Bachelor's degree in Information Systems, Computer Science, Communications, Business, or a related field
• 4+ years of experience in software quality assurance, user acceptance testing, or technical writing for software applications
• Demonstrated experience analyzing requirements and acceptance criteria, designing test plans and test cases, and executing functional and regression testing
• Demonstrated experience producing user-facing documentation such as user guides, release notes, or training materials
• Experience working with a defect-tracking or work-management tool (e.g., Jira, Azure DevOps, or equivalent)
• Excellent written communication skills, with the ability to explain technical functionality to non-technical audiences
• U.S. citizenship and the ability to obtain and maintain a federal Public Trust suitability determination
• Experience testing applications built on low-code/no-code platforms (e.g., Microsoft Power Platform, Appian, ServiceNow, Salesforce)
• Familiarity with agile/scrum delivery and sprint-based release cycles
• Experience supporting federal or public sector clients, including familiarity with Section 508 accessibility testing
• Experience with SharePoint or similar collaboration platforms for publishing documentation
• QA or technical writing certifications (e.g., ISTQB, CPTC)

Benefits

• 10 paid Holidays
• Vacation Pay
• Sick Pay
• 401 (K) plan with matching
• Company paid STD and LTD

Company Overview