[Remote] Regional Operations Director - Phoenix, AZ

Note: The job is a remote job and is open to candidates in USA. Companion Pet Partners, LLC is hiring a Regional Operations Director to lead and optimize operations across veterinary clinic locations in Arizona and Texas. The role oversees significant P&L responsibility, operational excellence, business growth, team development, and standards for patient care and client service across the region.

Responsibilities

• You'll oversee significant P&L responsibility while driving operational excellence and business growth across our multi-site network
• You'll be responsible for implementing best practices, developing high-performing teams, and ensuring exceptional patient care and client service standards across all clinics
• Optimize operations across a substantial portfolio while identifying growth opportunities and improving profitability
• Develop and elevate hospital managers and their teams, creating a pipeline of talent and fostering high engagement across 12 locations
• Streamline workflows, implement best practices, and leverage data to drive continuous improvement in patient care and client satisfaction
• Collaborate with executive leadership to identify expansion opportunities and execute regional initiatives
• Ensure all locations maintain the highest standards of veterinary care while meeting regulatory requirements

Skills

• Proven ability to coach, mentor, and build high-performing teams at scale
• Strong business and financial acumen with the ability to interpret complex data and make strategic decisions
• Demonstrated track record of driving results with a sense of urgency and accountability
• 3+ years of multi-location operational leadership experience managing distributed teams
• Experience overseeing operations in service-based industries with focus on customer satisfaction
• Strong analytical and problem-solving skills with ability to optimize complex workflows
• Excellent communication skills to engage and influence stakeholders at all levels
• Proven change management expertise in fast-paced environments
• Track record of managing P&L responsibility and achieving financial targets
• Experience leading teams of 50+ employees across multiple locations
• Bachelor's degree in Business Administration, Operations Management, or related field preferred
• Minimum 3 years of progressive leadership experience in multi-site operations, veterinary or healthcare preferred
• Licensed DVM in good standing, preferred
• Phoenix, AZ residency preferred

Benefits

• Annual performance bonus opportunity
• Medical, dental, and vision insurance
• 401(k) with company match
• PTO
• Remote flexibility: work from home
• Provided technology
• Travel expense reimbursement
• Professional growth: lead a substantial region with significant budget responsibility and strategic impact
• Relocation assistance available for the right candidate moving to Phoenix

Company Overview