[Remote] Remote --- Automotive Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. TP is hiring an Automotive Customer Service Representative to serve as a primary point of contact for clients. The role manages inbound and outbound customer communications, resolves inquiries, and supports a positive customer experience using web-based tools.

Responsibilities

• As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Handle caseload if required
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Outstanding communication, listening, and analytical skills
• Strong organizational and problem-solving skills
• Ability to prioritize tasks and work well under pressure while remaining focused
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Proactive approach to problem-solving with a focus on creating a positive customer experience
• Customer service and/or sales experience preferred
• College degree preferred but not required
• Demonstrate commitment to following established procedures and be customer service driven
• Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts

Benefits

• Eligible team members can take advantage of comprehensive health benefits, which may include medical, vision, and dental.
• Resources including Employment Assistance Programs.
• Health and personal time off (HPT), and leave programs as eligible.
• Competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
• A platform for career advancement and long-term success.
• Remote work from home.

Company Overview