[Remote] Remote Customer Care and Sales Advisor

Note: The job is a remote job and is open to candidates in USA. Cable One, through its Sparklight brand, connects customers with communication services through a neighborly and solutions-focused approach. The Customer Care and Sales Advisor I provides empathetic customer support, handles billing and service requests, resolves issues, schedules appointments, processes product changes, and uses telephone-based sales skills to retain customers and recommend relevant products and services.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies
• Perform entry-level sales and support tasks within a designated region or business area
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication
• Actively listen and ask questions to understand customer needs, showing empathy and respect
• Addressing requests to disconnect or remove services
• Providing billing and pricing information
• Resolving standard issues remotely or educating customers on resolution steps
• Scheduling service appointments when remote resolution isn’t possible
• Arranging product returns or exchanges
• Managing add/change/delete requests in hosted platforms
• Build rapport and identify customer issues
• Offer creative solutions and explain product/service benefits
• Negotiate household spend and upsell additional services
• Accurately and efficiently input orders
• Meet or exceed weekly and monthly sales activity goals
• Follow company-approved scripts to ensure consistent communication
• Assist with special projects as assigned

Skills

• High School Diploma or GED
• Ability to ask fact-finding questions to identify solutions aligned with customer needs
• Demonstrated patience and professionalism in all customer interactions
• Working knowledge of Cable One products and services
• Strong communication and active listening skills
• Ability to remain composed and empathetic in high-pressure situations

Benefits

• Medical, dental, and vision plans start immediately
• Life insurance for you and your loved ones
• Generous paid time off for vacations, holidays, and personal days
• 401(k) with 100% company match (up to 5%) from day one
• Group legal plan and identity theft protection
• Tuition reimbursement up to $5,250 in your first year
• Participate in community support programs across the U.S.
• Recognition and awards programs highlight your achievements
• Clear advancement opportunities
• Collaborative work environment where ideas and teamwork thrive

Company Overview