[Remote] U.S Operations Intern

Note: The job is a remote job and is open to candidates in USA. Kiva is a nonprofit that expands financial access through crowdfunded loans. The Kiva U.S. Operations Intern supports the borrower loan-origination and delinquency processes, reviews applications, improves operations, and contributes to projects that develop the U.S. lending program.

Responsibilities

• Screening and approving loan applications alongside our review team
• Supporting borrowers via text and phone calls throughout their fundraising campaign
• Managing delinquency of borrowers and establishing action plans to work with borrowers to get them back on track
• Piloting process and infrastructure improvements to our operations
• Collaborating with our U.S. Partnerships colleagues to improve the Kiva U.S. partner experience
• Taking on additional special cross-functional projects aimed at increasing the value entrepreneurs receive from Kiva
• Collecting, synthesizing, and implementing internal and external changes based on feedback from Kiva U.S. loan applicants, borrowers, and partners alike
• Sourcing Kiva U.S. borrower stories and supporting cross-functional Kiva U.S. impact storytelling initiatives
• Improving training materials and resources for Capital Access Managers

Skills

• At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship
• At least 21 years of age or older by January 12, 2027
• Able to commit to the full 6-month term
• Strong critical thinking, with an eye for detail and ownership of your work
• Enjoys problem-solving and relationship-building
• Strong written and verbal communication
• Highly proactive and able to work independently
• Highly organized individual with an aptitude for working in a start-up environment
• Intermediate skills in Google Docs, Word, Excel, and PowerPoint

Benefits

• Professional development and skills workshops
• Access to Kiva’s network of Kiva Fellowship and Internship Alumni
• Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
• References are gladly given for successful participants
• A modest stipend of $800 a month (before taxes) to help offset some expenses; the stipend is considered taxable income

Company Overview