[Remote] Remote Customer Support Representative (US Applicants Only)

Note: The job is a remote job and is open to candidates in USA. Helplama is hiring a Customer Support Representative to assist customers, resolve issues, and answer questions. The role focuses on providing a positive customer experience through timely, professional communication across email, chat, and phone.

Responsibilities

• Respond to customer inquiries via email, chat, and phone support
• Provide accurate information about products, orders, shipping, and account-related questions
• Troubleshoot customer concerns and provide effective solutions
• Handle returns, refunds, replacements, and order-related requests
• Maintain detailed notes and update customer records
• Follow company policies and support guidelines
• Escalate complex issues when necessary while ensuring customers feel heard and supported

Skills

• Must be available during assigned working hours and maintain consistent attendance

Benefits

• Remote position
• Flexible scheduling options available
• Work from home opportunity
• Supportive and collaborative team environment
• Opportunity to grow with a fast-growing company

Company Overview