[Remote] Remote | Revenue Operations & CRM Systems Specialist (SaaS) — $45–$90/hour

Note: The job is a remote job and is open to candidates in USA. 24-MAG LLC offers a part-time consulting opportunity supporting an advanced AI training and systems-alignment project. The specialist analyzes SaaS revenue systems, identifies and resolves operational and data inconsistencies, and documents decision logic and recommendations for complex scenarios.

Responsibilities

• Analyse CRM, billing, ticketing, and related operational data across SaaS revenue workflows
• Identify areas where system behaviour, operational logic, or business policies are misaligned
• Review interconnected systems for inconsistencies, outdated configurations, and process gaps
• Assess how changes in one system may affect downstream workflows and related platforms
• Apply strong operational judgement when evaluating complex revenue-system behaviour
• Surface and document conflicting policies, outdated automations, duplicate entities, and permissions mismatches
• Identify ambiguous, undocumented, or inconsistently applied operational processes
• Evaluate competing rules and determine appropriate handling for complex scenarios
• Navigate grey areas involving renewals, entitlements, customer status, and related operational decisions
• Document exceptions and edge cases that require additional judgement or clarification
• Evaluate the desired state of underlying operational and revenue data
• Identify discrepancies, inconsistencies, and logical conflicts across connected systems
• Define appropriate corrections while preserving data integrity and operational continuity
• Assess cascading impacts before recommending or applying changes
• Support consistent reporting and reliable system behaviour through accurate data structures
• Draft precise operational prompts, recommendations, and handling instructions for complex scenarios
• Record the reasoning behind proposed changes, including areas intentionally left unchanged
• Produce detailed written documentation suitable for technical and non-technical stakeholders
• Explain operational trade-offs, policy interpretations, and system dependencies clearly
• Help establish transparent and reproducible decision-making across revenue operations workflows

Skills

• 5–10 years of hands-on experience in revenue operations, sales operations, customer success operations, SaaS implementation, onboarding, or a closely related discipline
• Direct experience owning and configuring CRM systems rather than solely managing teams responsible for configuration
• Practical experience configuring fields, workflows, validation rules, permissions, and related CRM functionality
• Experience working with at least two adjacent SaaS revenue tools such as billing or subscription management, CPQ or quoting, ticketing or support, project tracking, or automation and integration platforms
• Strong understanding of interconnected revenue systems and the impact of cascading operational changes
• Strong ability to assess ambiguous policies, operational exceptions, and conflicting system rules
• Comfortable documenting nuanced decisions involving renewals, entitlement changes, and other complex revenue processes
• Strong attention to data accuracy, reporting integrity, and operational consistency
• Professional English proficiency with excellent written and verbal communication skills
• Ability to articulate detailed operational reasoning and trade-offs clearly
• Experience within SaaS environments, particularly fintech, healthtech, insurtech, or other businesses with complex multi-product implementations, is advantageous

Benefits

• Fully remote

Company Overview