[Remote] [Remote] Senior Platform Engineer

Note: The job is a remote job and is open to candidates in USA. Convoso is an AI-powered contact center platform company seeking a Senior Platform Engineer to architect and build the next generation of its high-volume, real-time communication platform. The role focuses on developing high-performance Go microservices, real-time telephony and media pipelines, distributed event-driven systems, large-scale data architectures, and resilient cloud operations.

Responsibilities

• Architect, write, and maintain production-grade microservices in Go (Golang) to power Convoso’s next-generation SaaS platform
• Design high-throughput, low-latency distributed systems that seamlessly coordinate call routing, reporting, AI processing, and customer data synchronization across services
• Utilize modern messaging and event-streaming technologies (NATS, JetStream, Kafka) to handle massive event volumes reliably and asynchronously
• Build, scale, and optimize real-time voice and communication pipelines using FreeSWITCH, Kamailio, SIPGo, Pion WebRTC, Asterisk, and RTPengine
• Manage high-concurrency Session Initiation Protocol (SIP) traffic, media streaming, and call control logic with ultra-low latency constraints
• Interface directly with carrier infrastructure to ensure high call quality, instant call placement, and fault-tolerant voice routing
• Work with high-performance, large-scale database architectures tailored for both transactional workloads (PostgreSQL) and massive operational analytics (ClickHouse)
• Optimize system queries, data structures, and state management to ensure real-time reporting and dashboard responsiveness under heavy load
• Identify bottlenecks across real-time pipelines and optimize code, networking, and memory allocation for maximum speed and resource efficiency
• Deploy, operate, and support resilient software across large-scale cloud production environments with high uptime requirements
• Participate in system design reviews, promote software engineering best practices, and collaborate closely with product and infrastructure teams

Skills

• Professional experience building large-scale, high-concurrency backend software in Go (Golang)
• Hands-on experience with real-time communications platforms and protocols, including FreeSWITCH, Kamailio, SIPGo, Pion WebRTC, Asterisk, or RTPengine
• Proven track record building event-driven architectures using NATS, JetStream, or Apache Kafka
• Experience operating both relational databases (PostgreSQL) and analytical column-oriented databases (ClickHouse) at scale
• Working command of SIP, WebRTC media streams, network packet flow, and core telephony concepts
• Proven experience architecting systems composed of many interdependent microservices operating at high velocity
• Demonstrated track record building software where ultra-low latency is critical (e.g., immediate call connection, sub-second event processing)
• Experience scaling production infrastructure to seamlessly support rapid growth in users, events, and concurrent traffic
• Backgrounds from communication platforms and CPaaS providers (e.g., Twilio, SignalWire, Telnyx, or similar high-scale VoIP/telecom ecosystems) are highly desirable

Benefits

• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• On-site Car Wash
• Free Parking

Company Overview

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