Remote Position
[Remote] Sales Associate
🌍 Remote · Australia
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is seeking a Retail Sales Associate to provide a great in-store shopping experience while assisting with various tasks such as stocking and maintaining the store's organization.
Responsibilities
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers
- Follow company policies and procedures to ensure the safety of all our associates and customers
- Assist with product launch changes according to company SOP
- Provide a Great Customer Experience
- Deliver on all aspects of the customer experience model
- Process transactions quickly and accurately reducing the customers wait time
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate
- Other essential functions may occur as directed by your supervisor
Skills
- Education: High School or Equivalent
- Years of Experience: 0-2 of relevant job experience - minimum 6 months
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
- Customer service skills and ability to interact with customers
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team
- Previous retail experience preferred
Benefits
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
- For part-time associates: individual insurance coverage (including major medical, dental, vision, supplemental insurance, life Insurance and more)
- For part-time associates: eligible to receive paid sick leave
- For part-time associates: public health emergency leave
- For part-time associates: participate in the 401(k) and Roth 401(k) with Company match
- For part-time associates: eligible to receive an Express merchandise discount
- For part-time associates: participate in our Learn & Earn incentive program
- For part-time associates: choose voluntary benefits through YouDecide
Company Overview