[Remote] Sales Development Manager

Note: The job is a remote job and is open to candidates in USA. MBO Partners is recruiting for a temporary Partner Development Manager assignment supporting a client’s inbound sales development operations during a parental leave. The role provides operational leadership, team oversight, inbound lead and case management, CRM data-quality oversight, reporting, and process improvement.

Responsibilities

• Provide day-to-day operational leadership and support to an inbound sales development team, ensuring consistent performance and effective workflow management
• Collaborate with existing team members to oversee inbound sales activity, qualification processes, and lead management operations
• Monitor team productivity, workload distribution, and adherence to established operational standards
• Track performance against SLAs, KPIs, and other departmental metrics, proactively identifying areas requiring attention or improvement
• Ensure timely and accurate follow-up on inbound inquiries, internal requests, and sales-related action items
• Serve as a primary point of contact for operational escalations, process questions, and cross-functional coordination
• Provide coaching, guidance, and accountability to support team effectiveness and operational consistency
• Oversee the daily management of inbound lead and case queues generated through website inquiries, digital engagement, and other inbound channels
• Monitor lead flow, qualification activities, case assignments, and follow-up requirements to ensure timely processing
• Identify bottlenecks, aging cases, missed follow-ups, and operational gaps that may impact responsiveness or lead conversion opportunities
• Ensure leads and cases are accurately documented, appropriately dispositioned, and closed within established timelines
• Track lead handoffs between sales development representatives and internal sales or business stakeholders
• Support inbound customer and prospective partner inquiries, providing timely coordination and escalation when necessary
• Assist with outreach activities, sales campaigns, and related operational initiatives as business needs evolve
• Maintain high standards of CRM data integrity, completeness, and accuracy across inbound sales operations
• Conduct regular reviews and spot checks of lead records, qualification notes, case statuses, activity tracking, and disposition data
• Identify and resolve data inconsistencies, duplicate records, incomplete information, and documentation gaps
• Monitor Salesforce dashboards, reports, and operational tracking tools to evaluate team performance and workflow effectiveness
• Ensure accurate tracking of lead assignments, follow-up activities, handoffs, and outstanding action items
• Partner with internal stakeholders to reinforce CRM best practices and consistent data management standards
• Utilize CRM reporting and operational metrics to identify trends, highlight risks, and recommend improvements
• Evaluate existing inbound sales workflows to identify process gaps, inefficiencies, and opportunities for optimization
• Develop and implement practical solutions to improve lead management, case resolution, reporting accuracy, and team productivity
• Proactively identify recurring operational challenges and collaborate with stakeholders to establish sustainable improvements
• Support the documentation, refinement, and standardization of sales development processes and procedures
• Leverage data, dashboards, and operational insights to make informed recommendations and drive improvements
• Explore opportunities to utilize AI-enabled tools, automation, and emerging technologies to streamline workflows and improve operational efficiency
• Partner closely with sales development team members, sales leadership, and other internal business functions
• Facilitate effective communication regarding inbound lead activity, escalations, performance metrics, and outstanding issues
• Coordinate with internal stakeholders to ensure seamless handoffs and timely resolution of customer or business inquiries
• Provide operational support for external customer and prospective partner interactions as needed
• Adapt to changing priorities and support additional initiatives involving inbound sales, customer support, outreach coordination, and campaign management

Skills

• Demonstrated experience in B2B sales development, business development operations, inbound sales operations, or a closely related function
• Strong people management or team leadership experience
• Hands-on experience monitoring team performance, managing SLAs, tracking KPIs, and driving operational accountability
• Proficiency with CRM platforms, with a strong preference for Salesforce. Experience with HubSpot or comparable CRM solutions will also be considered
• Proven experience with CRM administration, data hygiene, data cleansing, lead tracking, and maintaining accurate sales records
• Experience monitoring sales dashboards, performance reports, inbound lead queues, and follow-up activities
• Strong understanding of B2B lead qualification, lead management processes, and sales development workflows
• Demonstrated ability to conduct process gap analyses, identify operational inefficiencies, and implement effective solutions
• Experience collaborating with internal sales teams and providing support to external customers or business stakeholders
• Strong analytical skills and the ability to interpret performance metrics to drive operational improvements
• Excellent organizational skills, attention to detail, and ability to manage competing priorities in a fast-paced environment
• Effective written and verbal communication skills, with the ability to coordinate across teams and manage escalations independently
• Ability to quickly learn established processes, adapt to evolving priorities, and contribute with minimal ramp-up time
• Legal authorization to work in the U.S. is required
• Preferably within a technology-driven environment
• Ideally overseeing SDR, BDR, inbound sales, or lead qualification teams
• Experience with Salesforce
• Experience working within fintech, cryptocurrency, blockchain, digital payments, SaaS, or B2B technology environments
• Familiarity with AI-powered tools, workflow automation, or technology-driven process improvements
• Experience supporting inbound sales teams operating within complex technical or financial services ecosystems
• Background in sales operations, revenue operations, partner operations, or business development team leadership
• Experience assisting with sales campaigns, outreach coordination, or customer engagement workflows

Benefits

• Fully remote.
• Paid Sick Leave (PSL) may be available to W2 payroll-services participants, depending on work location and state-specific regulations.
• Depending on employment classification and eligibility, benefits may include medical, dental, and vision coverage; health savings accounts; life and AD&D insurance; long-term disability coverage; commuter benefits; and retirement plans. Eligibility for specific benefits is subject to the terms and conditions of the applicable benefit plans.

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