[Remote] Sales Director, New Business & Customer Growth

Note: The job is a remote job and is open to candidates in USA. Mach7 Technologies is hiring a Sales Director to lead a team responsible for new customer acquisition, customer retention, and growth in medical imaging software. The role combines personally managing strategic opportunities and customer relationships with coaching the team, building customer advocacy, and turning new products into commercial results.

Responsibilities

• Set clear expectations, priorities, and goals. Coach through real customer conversations, account planning, deal strategy, and negotiations, not just pipeline reviews. Recognize progress, address performance gaps early, and help people build the skills and confidence to succeed. Create an environment where people raise concerns openly, take ownership, and work together to solve problems. Your job is to make the team more capable, not to become the person every decision depends on
• Carry a focused personal portfolio of strategic opportunities alongside accountability for team results. Help the team identify the right prospects, understand their needs, qualify them well, build relationships across clinical, technical, and executive stakeholders, and develop compelling business cases. Bring discipline and momentum to complex healthcare buying processes, from first conversation through signed contract
• Own the commercial side of customer success: account strategy, executive relationships, renewals, retention, and expansion. Stay close enough to customers to understand whether they are receiving the value they expected, where risks are emerging, and where Mach7 can help them do more. Partner closely with technical support and implementation colleagues, who lead technical delivery and issue resolution, to provide coordinated communication and follow-through
• Work with customers and our technical teams to turn successful outcomes into trusted advocacy. Build a growing network of customers willing to participate in reference calls, peer introductions, case studies, events, and other agreed activities. Partner with marketing to bring those stories to the market and with sales to connect prospects with relevant customer experiences. References are earned through delivery, trust, and a strong relationship
• Partner with product, technical, and marketing leaders to translate new capabilities into clear customer value, focused sales plays, and effective launches. Help the team sell the problem we solve, not simply the features we offer. Bring customer insight back into the business, align customer commitments with delivery plans, and equip the team to sell confidently and accurately
• Maintain clear account ownership, useful CRM information, credible forecasts, and practical deal plans. Know the difference between an encouraging conversation and a qualified opportunity. Use AI thoughtfully to improve research, preparation, account insight, and execution while protecting customer information and applying sound judgment. Build processes that help people sell rather than burying them in administration

Skills

• Proven sales and leadership experience
• You have personally won complex enterprise healthcare technology deals and led salespeople to stronger performance
• Both hunter and farmer instincts
• You can create opportunities and close new business, while also building long-term relationships that lead to retention, expansion, and advocacy
• Strong coaching and commercial judgment
• You know how to diagnose a stalled deal, develop a salesperson, negotiate responsibly, and make an honest forecast
• You balance growth with pricing discipline and commitments the business can deliver
• A constructive, collaborative leadership style
• You bring energy, resilience, and solutions without ignoring difficult facts
• You challenge respectfully, work well with technical colleagues, and follow through
• You are curious about AI and willing to improve how you and your team work
• Direct experience in medical imaging or enterprise imaging
• Experience leading commercially focused customer success, including retention, expansion, and customer advocacy
• Experience translating new products or capabilities into focused sales plays and commercial results

Benefits

• Hybrid preferred; remote considered with strong proximity to one of our hubs (Burlington, Houston, Waterloo)

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