[Remote] Sales Executive – Customer Experience (CX) Technology

Note: The job is a remote job and is open to candidates in USA. ComOps is a value-added reseller of Medallia SaaS that provides professional and managed services. The Sales Executive will drive growth by developing new business opportunities, building client partnerships, managing sales through closing, and supporting customer retention and expansion.

Responsibilities

• Identify, qualify, and develop new business opportunities through outbound prospecting, networking, referrals, strategic partnerships, and inbound leads
• Conduct discovery meetings to understand customer goals, business challenges, and customer experience initiatives, positioning ComOps as a trusted advisor
• Deliver tailored product demonstrations and presentations that clearly communicate the business value of ComOps' solutions
• Manage opportunities throughout the sales cycle using CRM tools, maintaining accurate forecasts and pipeline visibility
• Lead commercial discussions and successfully close new business while balancing customer needs with company objectives
• Build relationships with prospects, strategic partners, consultants, and industry associations to expand ComOps' presence and generate new opportunities
• Build trusted relationships with assigned customers and serve as a strategic advisor throughout their journey
• Conduct regular customer check-ins to ensure clients are achieving their desired business outcomes while identifying opportunities for expansion
• Partner with Customer Success to support renewals, identify upsell opportunities, and maximize long-term customer value

Skills

• 2–3 years of demonstrated success in consultative sales within the customer experience (CX) industry, preferably selling SaaS, technology, or other business solutions
• Strong consultative selling, discovery, and relationship-building skills
• Excellent verbal, written, and presentation skills with the ability to communicate business value to decision makers
• Self-motivated, organized, and comfortable managing multiple opportunities simultaneously
• Curious, coachable, and passionate about helping organizations improve customer and employee experiences
• Bachelor's degree in business or related field
• Strong business acumen and presentation skills
• A passion for continuous learning and professional development
• Proficient in Microsoft applications, including PowerPoint and Word
• Ability to learn Monday.com CRM
• Experience selling Customer Experience (CX), Voice of the Customer (VoC), Contact Center, AI, Employee Experience, or related software solutions
• Experience with Medallia, Qualtrics, InMoment, Forsta, NICE, Verint, Zendesk, Salesforce, or similar platforms
• Experience using CRM and sales engagement platforms such as HubSpot, Monday.com, Apollo, LinkedIn Sales Navigator, or similar tools

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