[Remote] Sales Manager - SMB Outbound Sales - (Remote)

Note: The job is a remote job and is open to candidates in USA. Yelp is seeking an Outbound Sales Manager to lead a team selling its advertising solutions to small local businesses across the U.S. The role focuses on coaching representatives, driving outbound sales activity, and improving team performance and revenue results.

Responsibilities

• Lead, coach, and support a team of 10–15 Account Executives in a high-volume outbound cold calling environment
• Drive daily outbound activity and ensure team members consistently meet or exceed KPIs
• Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates
• Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning
• Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results
• Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets
• Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients
• Use Chatbench, Yelp’s internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections

Skills

• Have 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment
• Are well-versed in selling digital products to SMBs and using Salesforce CRM
• Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement
• Strong coaching and mentoring skills with a commitment to developing others and fostering career growth
• Data-driven mindset with the ability to analyze performance metrics and implement actionable improvements
• Excellent communication, organizational, and time management skills
• Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED

Benefits

• Performance-based incentives
• Full medical, vision, and dental coverage effective your first day
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
• 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Remote role; candidates must reside in the East or Midwest Region of the United States, including East or Central time zones

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