[Remote] Sales Manager - SMB Outbound Sales - (Remote)

Note: The job is a remote job and is open to candidates in USA. Yelp is hiring a Sales Manager to lead a team selling its advertising solutions to small local businesses across the U.S. The role focuses on coaching and developing inside sales representatives, driving outbound sales performance, and improving results through metrics and team training.

Responsibilities

• Lead, coach, and support a team of 10–15 Account Executives in a high-volume outbound cold calling environment
• Drive daily outbound activity and ensure team members consistently meet or exceed KPIs
• Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates
• Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning
• Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results
• Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets
• Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients
• Use Chatbench, Yelp’s internal tool that provides secure access to a number of LLM models, to research, draft proposals, analyze data and overcome objections

Skills

• * Have 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment
• * Are well-versed in selling digital products to SMBs and using Salesforce CRM
• * Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement
• * Strong coaching and mentoring skills with a commitment to developing others and fostering career growth
• * Data-driven mindset with the ability to analyze performance metrics and implement actionable improvements
• * Excellent communication, organizational, and time management skills
• * Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED
• You will need access to an individual hardline high-speed internet connection in your workspace

Benefits

• Remote work; candidates must reside in the East or Midwest Region of the United States, including East or Central time zones.
• Full medical, vision, and dental effective your first day.
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter).
• 12 paid holidays, plus one floating holiday.
• Up to 14 weeks of parental leave.
• Monthly wellness subsidy.
• Work from home reimbursement.
• Flexible spending account.
• 401(k) retirement savings plan.
• Employee stock purchase plan.
• Performance-based incentives.

Company Overview