[Remote] Sales Operations Manager, Implementation

Note: The job is a remote job and is open to candidates in USA. Motive provides an AI-powered platform that helps organizations manage physical operations, including drivers, vehicles, equipment, and fleet-related spending. The Sales Operations Manager, Implementation will support the Services organization by optimizing workflows, managing operational processes, monitoring performance, allocating resources, and improving the customer experience. The role also partners with cross-functional teams and sales leadership on strategic projects, reporting, and operational decision-making.

Responsibilities

• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
• Partner with cross functional teams to scope and execute strategic projects to reduce workflow friction and inefficiencies for the Services organization
• Manage weekly and monthly business processes, escalating deviations from goals and expectations
• Be the connective tissue between Services and the rest of the business
• Ad-hoc reporting requests through Salesforce and other platforms
• Become a trusted advisor for sales leadership, offering an operational lens on how to tackle business problems at scale

Skills

• 3+ years of Field Sales/Revenue Operations experience, at a high-growth SaaS company in the Mid-Market or Enterprise segments
• Exceptional spreadsheet and data management skills to quickly structure analyses, answer key business questions, and drive decision making
• Experience in building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable sales on SFDC best practices and related tools
• Experience partnering with Sales Leadership on initiatives such as weekly forecasting, territory alignment, ROE, QBRs and other related projects
• Experience identifying and leveraging AI-driven tools and solutions to enhance sales operations efficiency and effectiveness
• Demonstrated ability to be a self-starter - you will take the initiative to own projects and can operate well with little guidance
• Demonstrated ability to prioritize workload and manage multiple concurrent projects in a rapidly changing, hyper-growth environment
• Strong written and verbal communication skills
• The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology

Benefits

• For certain roles, total compensation may include restricted stock units.
• Health benefits
• Pharmacy benefits
• Optical care benefits
• Dental care benefits
• Paid time off
• Sick time off
• Short term disability coverage
• Long term disability coverage
• Life insurance
• 401k contribution
• Remote work in the United States

Company Overview