[Remote] Sales Support Manager

Note: The job is a remote job and is open to candidates in USA. Energy Exemplar is hiring a Sales Support Manager to enable efficient commercial outcomes across its SaaS sales lifecycle. The role manages sales documentation and contract workflows, coordinates cross-functional support from proposal through onboarding and billing, and improves sales support processes.

Responsibilities

• Manage end-to-end sales support for SaaS opportunities, from quote creation through contract execution, customer onboarding, and billing handover
• Prepare, review, and coordinate standard SaaS commercial documentation, including quotes, proposals, order forms, statements of work, contract amendments, renewals, and related documentation
• Serve as a key point of contact for Sales on commercial process, documentation requirements, approval pathways, and deal progression
• Coordinate contract review and negotiation workflows, including managing redlines, tracking changes, and liaising with Legal and internal stakeholders to resolve issues efficiently
• Support the preparation and administration of new client agreements, renewals, expansions, variations, and other changes to existing customer contracts
• Ensure commercial and contractual records are complete, accurate, appropriately approved, and stored in line with internal governance requirements
• Coordinate selected RFPs, RFIs, tenders, and procurement requests, including managing timelines, gathering subject matter expert inputs, ensuring compliance, and preparing polished submissions
• Coordinate vendor onboarding, client due diligence, security questionnaires, procurement portals, and other customer documentation requirements
• Maintain accurate opportunity, account, quote, and contract data in Salesforce and associated systems
• Partner with Finance to support accurate invoicing, purchase order collection, billing setup, payment tracking, and resolution of commercial discrepancies
• Collaborate with Customer Success, Operations, and Delivery teams to ensure successful handover and timely activation of licences, services, training, and implementation support
• Monitor sales support workflows and identify opportunities to improve process efficiency, documentation quality, reporting, and stakeholder experience
• Develop and maintain templates, playbooks, trackers, and process documentation for core sales support and contract-management activities
• Provide reporting and operational support to Sales leadership, including pipeline hygiene, contract status, RFP activity, and commercial documentation tracking
• Support ad hoc commercial operations, administration, and business initiatives as required

Skills

• Minimum 4–5 years' experience in sales support, commercial operations, deal desk, contract administration, or a similar client-facing coordination role
• Demonstrated experience supporting SaaS or technology sales processes, including quotes, order forms, contracts, renewals, and commercial approvals
• Strong understanding of B2B sales cycles, SaaS contracting, procurement processes, and contract lifecycle management
• Confidence managing contractual documentation and coordinating legal review
• Strong project-management skills, with the ability to manage multiple priorities and meet critical deadlines in a fast-paced environment
• Excellent written and verbal communication skills, with strong business writing and document-preparation capability
• Exceptional attention to detail, sound judgement, and a commitment to accuracy and quality
• Advanced proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint
• Experience using Salesforce or a comparable CRM
• Ability to build effective relationships across Sales, Legal, Finance, Operations, and other global stakeholders
• A proactive, solutions-oriented approach, with a strong sense of ownership and interest in continuous process improvement
• Experience coordinating RFPs, RFIs, tenders, or procurement responses is desirable
• Experience working with contract redlines is highly desirable
• Experience with CPQ, contract lifecycle management, or e-signature tools is advantageous
• Bachelor's degree or diploma in Business Administration, Commerce, Legal Studies, Marketing, or a related discipline is preferred

Benefits

• Flexible work location: work from home, in the office, or on the move.
• Support to balance work and life in a way that works for you.

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