[Remote] Scaled Commercial Account Executive, Install Base

Note: The job is a remote job and is open to candidates in USA. Vercel is hiring an Account Executive for its Commercial Scaled Install Base team to retain and grow a portfolio of existing customers. The role owns renewals, expansion opportunities, sales cycles, and revenue outcomes while managing customer engagement and pipeline at scale.

Responsibilities

• Own the commercial relationship for a portfolio of existing Vercel customers
• Manage the renewal process from early preparation through negotiation and close, protecting recurring revenue and identifying risk before it threatens the relationship
• Build expansion pipeline by prospecting within existing accounts, reaching new stakeholders, developing champions, and uncovering new teams, applications, and workloads
• Run discovery, demonstrations, commercial conversations, and negotiations across a range of renewal and expansion opportunities
• Use customer signals, product usage, account data, and business context to prioritize the right action across a large portfolio
• Re-engage customers with limited activity or unclear growth indicators and develop hypotheses for how Vercel can create additional value
• Build relationships with developers, engineering leaders, product teams, procurement partners, and business stakeholders
• Partner with Solutions Architects, Developer Support, Customer Success, Product, and other internal teams to help customers achieve meaningful outcomes
• Maintain accurate account plans, opportunity details, forecasts, renewal timelines, and next steps in Vercel’s systems
• Use automation, AI, and repeatable workflows to operate efficiently and deliver thoughtful customer engagement at scale
• Share what you learn and help the team develop scalable plays for renewals, risk mitigation, customer re-engagement, and expansion
• Develop the technical and commercial skills required to grow into increasingly complex accounts and sales opportunities

Skills

• Is motivated by owning a revenue target and being accountable for measurable outcomes
• Has experience generating pipeline through thoughtful, personalized outreach
• Can manage a high volume of accounts, priorities, and deadlines without losing attention to detail
• Is comfortable initiating conversations, asking direct questions, and creating momentum where little currently exists
• Learns complex technical products quickly and is curious about how modern web applications and AI products are built
• Can connect customer needs to business value and communicate clearly with both technical and non-technical stakeholders
• Demonstrates sound judgment about where to spend time and when to ask for support
• Is organized, reliable, and disciplined in managing opportunities, renewals, forecasts, and follow-up
• Is coachable and actively seeks feedback as a way to improve
• Brings a team-first mindset, low ego, and a willingness to contribute wherever needed
• Acts proactively and does not wait to be told what needs attention
• Is resilient, resourceful, and energized by working through accounts where the path to growth may not be immediately obvious
• You do need to be excited to learn, willing to go deep, and able to translate that learning into better customer conversations
• You might have developed your skills through an SDR or BDR role, renewals, account management, customer success, sales, or another customer-facing position
• Have experience as an SDR or BDR in a technical, developer-focused, cloud, infrastructure, or product-led growth company
• Have owned renewals, expansion opportunities, or a revenue target
• Have experience progressing and closing smaller commercial opportunities
• Have worked with developers, engineering leaders, product teams, or other technical buyers
• Have experience using tools such as Salesforce, Outreach, Gong, LinkedIn Sales Navigator, or ZoomInfo
• Experiment with AI, automation, or self-built workflows to improve how you work
• Aspire to grow into larger accounts, more complex sales cycles, or future leadership opportunities

Benefits

• Equity
• Inclusive Healthcare Package
• Mentorship and events that help you build your network and skills
• Flexible Time Off
• The gear you need to do your role
• A WFH budget for you to outfit your space as needed
• For those based within a pre-determined commuting distance of the SF, NY, London, or Berlin offices: in-office anchor days on Monday, Tuesday, and Friday; beyond that distance, the role is fully remote.
• Depending on the role, eligibility for a company bonus or variable pay program

Company Overview

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