[Remote] Senior Account Manager Associate Director

Note: The job is a remote job and is open to candidates in USA. EY is a globally connected professional services organization focused on building a better working world through assurance, consulting, tax, strategy, and transactions. The Senior Account Manager, Associate Director manages a Premier or Strategic account, driving account strategy, client relationship growth, sales pipeline development, service integration, and exceptional client delivery. The role partners with senior account leaders, develops account plans, serves as a strategic advisor, and connects client priorities with EY capabilities and solutions.

Responsibilities

• You will be responsible for managing one Premier or Strategic account and will be expected to drive the key activities of EY’s Account Management Framework
• You will work with the GCSP and SE to co-develop account strategy to develop and drive the global execution of account plans, facilitate service line planning activity, account integration, pursuit support and pipeline development with discipline and rigor
• You’ll serve as a strategic advisor and knowledge hub for the account, connecting client priorities and industry trends with EY capabilities, growth drivers, and innovative solutions across the global network
• You will also be expected to have a strong understanding of the client business agenda and EY solutions to enable leveraging the global EY network to connect our clients to the right people. You will be focused on sales pipeline generation, relationship development and deal coaching within your account

Skills

• * Ability to influence leaders, impact sales excellence, and drive account actions
• * Ability to operate both internally and externally and on a local and global virtual basis to achieve results
• * Strong understanding of retail and consumer products industry trends, including digital transformation, supply chain modernization, customer experience, growth strategy, and operational excellence
• * Demonstrated ability to navigate complex organizations and orchestrate multidisciplinary teams to drive growth and client impact
• * Work with minimum supervision, operating with agility, versatility, and strong problem-solving ability
• * Function as a key leader for strategic account activation
• * Own the Client Experience (CX) process by developing the plan, leading/attending interviews and driving action after the interviews and year-end follow up
• * Strong communication skills, including coaching and facilitation
• * Ability to establish credibility and trust
• * 10-12 plus years of account management or similar relevant experience
• * Effective influencing and relationship building skills with strong executive presence
• * Excellent written, verbal, and presentation skills
• * Strong attention to detail and sound organizational skills
• * Ability to manage multiple priorities simultaneously
• * Bachelor's degree (emphasis in Marketing or Business preferred)
• * Experience in delivering client-focused solutions based on customer needs
• * Strong business/commercial acumen and an understanding of major industry sector trends
• * Leadership, facilitation, coaching and mentoring skills
• * Strategic thinking and analytical skills
• * Change management and strong project management experience

Benefits

• Medical and dental coverage
• Pension and 401(k) plans
• A wide range of paid time off options
• A team-led and leader-enabled hybrid model, with most people in external, client serving roles working together in person 40-60% of the time over the course of an engagement, project or year
• Flexible vacation policy
• Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
• Future-focused skills development
• World-class experiences
• A flexible environment
• A diverse and inclusive culture of globally connected teams

Company Overview