[Remote] Senior Commercial Deal Desk Analyst

Note: The job is a remote job and is open to candidates in USA. 1Password is a cybersecurity company focused on secure identity, application access, and device trust. The Senior Commercial Deal Desk Analyst will help build and scale the Commercial Deal Desk within Revenue Operations, partnering with Sales, Finance, Legal, and other teams on complex commercial decisions. The role will improve deal processes, quoting accuracy, commercial governance, training, automation, and quote-to-cash efficiency.

Responsibilities

• Partner with Enterprise Account Executives (AEs), Sales Managers, Finance, Legal, and Revenue Operations on complex, non-standard, and high-impact deals
• Advise on deal structure, pricing, terms, discounting, approvals, amendments, renewals, co-terms, ramps, bundled products, and other commercial considerations
• Review and execute deal submissions in Salesforce CPQ/Revenue Cloud, ensuring quotes and contracts are accurate, complete, and ready for approval and invoicing
• Build the foundations of the Commercial Deal Desk, including intake processes, approval routing, discount governance, exception handling, service-level agreements (SLAs), and documentation
• Create playbooks, training materials, office hours, and practical guidance that help sales teams navigate commercial processes and quoting tools
• Identify opportunities to improve workflows through automation, AI tooling, and CPQ configuration, while partnering with technical teams to implement scalable solutions
• Use deal data and Key Performance Indicators (KPIs) to identify bottlenecks, improve deal quality, and recommend changes that support efficient, sustainable growth

Skills

• 4+ years of experience in Deal Desk, Revenue Operations, Commercial Finance, or a related function within a Business-to-Business (B2B) Software as a Service (SaaS) environment
• Hands-on experience with Salesforce Customer Relationship Management (CRM) and Salesforce Configure, Price, Quote (CPQ)/Revenue Cloud, including resolving complex quoting and cross-object issues
• Strong understanding of commercial deal structures, including annual recurring revenue (ARR), multi-year agreements, amendments, renewals, co-terms, ramps, stub billing, bundled products, and discounting
• Demonstrated ability to build or improve processes, documentation, approval workflows, and commercial policies in an evolving environment
• Sound commercial judgment and the ability to balance customer and seller needs with pricing discipline, revenue integrity, and business risk
• Strong cross-functional communication skills, with the ability to influence effectively without formal authority and explain complex commercial concepts clearly
• This is a remote opportunity within Canada and the US
• Remote work at 1Password does mean working from your home country
• Experience using artificial intelligence (AI), automation, or workflow tools to reduce manual work and improve the quote-to-cash process is preferred

Benefits

• Immediate participation in 1Password's benefits program, including health, dental, 401k and many others, for USA-based roles
• Generous paid time off for USA-based roles
• An equity grant for USA-based roles
• Participation in incentive programs where applicable for USA-based roles
• Immediate participation in 1Password’s generous benefits program, including health, dental, RRSP and many others, for Canada-based roles
• Generous paid time off for Canada-based roles
• An equity grant for Canada-based roles
• Participation in incentive programs where applicable for Canada-based roles
• Maternity and parental leave top-up programs
• Competitive health benefits
• Generous PTO policy
• RSU program for most employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly
• Remote-first work environment

Company Overview