[Remote] Senior Consultant - Absence, Disability, & Life

Note: The job is a remote job and is open to candidates in USA. Marsh Agency is hiring a Senior Consultant for its Absence, Disability, & Life group. The role provides client consulting and day-to-day support, manages strategic client relationships and account services, and coordinates benefits projects and vendor performance.

Responsibilities

• Manage Marsh Agency East Region’s Absence, Disability, & Life Consulting Team calendar of events and related project plans to ensure deadlines are met
• Support preparation for and participates in client financial management and renewal analysis meetings as well as annual client project planning and benefits strategy meetings
• Participate in development, implementation and management of health management strategies and programs
• Review plan documents, SPDs and vendor contracts to ensure accuracy with client expectations, legal compliance requirements and administration best practices
• Support client and Marsh Agency East team activities around labor negotiations
• Support clients with labor contract interpretation, implementation and ongoing administration of benefits provisions
• Interpret plan documents to help clients answer participants’ benefits and/or claims questions and/or appeals
• Support clients with open enrollment and new hire processes and timing
• Assist in developing and providing training for client benefits staff on benefits programs, procedures and practices
• Assist with standard benefits communication materials, as needed
• Coordinate and manage special client projects, such as dependent eligibility audits, claim audits, and benefit statement reports
• Manage plan implementations including new vendors and/or plan changes
• Manage new client on-boarding
• Help establish and implement a semi-annual vendor services meeting and performance review structure that involves the client, vendor and Marsh Agency
• Define vendor performance expectations, guarantees and measurement system
• Complete vendor performance reviews in preparation for the meetings and negotiations
• Organize and facilitate the vendor meetings
• Prepare/distribute meeting notes and facilitate follow-up process with carriers to ensure deliverables are completed
• Serve as the primary source for day-to-day client support for claims, billing, eligibility, etc., issues and resolutions
• Manage project plans with client and vendor administration systems and staffs involving systems changes, plan design and provision changes
• Audit vendor plan documentation and administration systems to ensure appropriate compliance with plan documents and provisions

Skills

• Minimum of 5 years' experience within Absence, Disability, & Life client management and consulting
• Excellent working knowledge in Client Relationship Management (CRM) software and the Microsoft Office Suite, including Visio, Project, Word, Excel, Access, and Outlook is required
• Demonstrated track record of success in sales and client management
• Proven ability to successfully manage multiple clients of various complexity simultaneously, prioritize projects, meet deadlines, and operate in a fast-paced work environment
• Strong account planning, project management, and project planning skills
• Proven ability to build rapport while providing superior customer service and maintaining positive relationships with internal teams and client contacts
• Strong organizational and management skills with strong attention to detail and follow-through
• Excellent analytical, problem solving, risk management, and decision making skills
• Possess proactive mindset to seeks information to create effective solutions
• Excellent communication skills (including writing, speaking and presentations)
• Ability to lead team development and motivate others
• Skills in delegating tasks and responsibilities
• Must be able to effectively interact with people at all levels inside and outside of the company
• Bachelor's degree or equivalent work experience preferred
• Client Service experience in Benefits Brokerage/Insurance industry, including large (F500 and/or 5,000+ employees) is preferred

Benefits

• May be eligible for performance-based incentives
• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs
• Work is typically performed remotely or in a hybrid manner based out of our Conshohocken office, or at various Marsh Agency locations as required.

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