[Remote] Senior Contract & Billing Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Teletask provides public-sector communication services and is hiring a Senior Contract & Billing Operations Specialist to oversee its quote-to-cash process. The role manages bids and procurement submissions, contract compliance, purchase order validation, renewals, invoicing, and coordination with Sales and Finance.

Responsibilities

• Submit RFP responses, proposals, and bids via enterprise and government e-procurement portals (like SAP Ariba and Proactis)
• Ensure every submission is accurate and complete by attaching all required vendor and compliance documentation, including SOC 2 reports, W-9s, and sole-source justifications
• Coordinate with insurance brokers to secure Certificates of Insurance (COIs) and collaborate with internal stakeholders to review statutory-language edits during contract negotiations
• Keep our compliance repositories organized by accurately saving executed BAAs, HIPAA documents, and government addendums directly into Zoho Books
• Serve as the vital bridge between a signed contract and client success. You will promptly reconcile inbound Purchase Orders (POs) against finalized agreements
• Act as the final gatekeeper for order fulfillment, providing the official authorization to the Sales team to initiate the customer onboarding ticket once the received PO is matched to the contract in Zoho Books and all other financial requirements are met
• Ahead of each renewal, pull current-period usage reports, check past payment standing, and calculate overages to reconcile against the new renewal term
• Give Sales the overage breakdowns it needs for the renewal conversation, update quote expiration dates, issue renewal invoices, and provision added message credits once the renewal is approved
• Issue invoices accurately and on time, and follow up on open POs, unpaid invoices, and outstanding submissions until each one is closed out
• Partner directly with Finance on POs and checks, including matching payments to invoices and flagging exceptions, so the two teams run one connected process

Skills

• 5 - 7 years in Revenue Operations, Deal Desk, Sales Finance, or Contract Administration, ideally in a B2B SaaS or technology environment
• Strong analytical skills. You can audit platform utilization data, calculate billing overages, and reconcile an account without a template to follow
• Sharp attention to detail. You are the person who catches the missing signature page before it costs a bid
• Comfortable operating as the connective tissue between Sales, Finance, Legal, and Implementation
• Deep understanding of government procurement processes, regulations, and compliance requirements
• Experience navigating government contract management systems, portals, and reporting requirements
• Excellent problem-solving skills to navigate the unique challenges and requirements of government contracts
• Strong verbal and written communication skills
• Proficient in Microsoft Office Suite, particularly Excel (utilizing pivot tables and VLOOKUPs)
• At least 1 year of experience directly handling government contracts
• Experience with Zoho Books, Zoho CRM, or similar mid-market platforms preferred
• Public sector or public health contracting exposure (cooperative purchasing vehicles, state term contracts, or WIC programs) is an asset
• Experience building or documenting a quote-to-cash process
• Hands-on experience executing formal vendor bids through enterprise or government e-procurement platforms (SAP Ariba, Proactis, or similar)
• Working fluency with SOC 2, HIPAA, and BAAs, plus the confidence to review statutory contract language

Benefits

• Ownership of the revenue cycle end to end—bids, compliance, contracts, and renewal billing in one seat rather than split across four
• The chance to build process in a business where operational machinery, not product, is the growth constraint
• An entrepreneurial, fully remote environment with high visibility and autonomy
• Exposure to the Solen Software Group portfolio company network and operating model

Company Overview