Remote Senior Customer Program Management Consultant – Global Manufacturing & Supply Chain Strategy Lead

About brighthush and the Opportunity

brighthush is a world‑class manufacturing and supply‑chain solutions provider that partners with leading enterprises across aerospace, automotive, electronics, and industrial sectors. With a legacy of innovation that dates back to 1994, brighthush has grown into a global network of over 10,000 professionals delivering end‑to‑end product development, hardware platform design, and logistics excellence. Our mission is to empower customers to accelerate time‑to‑market, reduce operational risk, and unlock sustainable growth through data‑driven insights and collaborative execution.

We are looking for a highly motivated Remote Senior Customer Program Management Consultant to join our dynamic team. In this role, you will act as the operational bridge between internal stakeholders and enterprise clients, ensuring that complex programs run smoothly, on schedule, and within budget. You will be the champion of program governance, contract workflows, customer satisfaction, cross‑functional delivery, reporting, compliance, and account planning.

As a remote position open to candidates across the United States, you will have the flexibility to work from anywhere while collaborating with a global network of experts. If you thrive in a fast‑paced, data‑centric environment and enjoy turning strategic vision into tangible results, brighthush offers the platform, resources, and culture to help you excel.

Key Responsibilities

• Program Leadership & Revenue Management: Own end‑to‑end program execution for large, complex customer accounts, driving planned revenue and profit targets while maintaining high service quality.
• Account Planning & Strategy Development: Partner with sales, business development, finance, and customer success teams to understand client needs, craft compelling proposals, and secure long‑term agreements on processes, pricing, and service delivery.
• Cross‑Functional Coordination: Lead cross‑functional meetings with operations, engineering, supply‑chain, and quality teams to ensure timely product deliveries, milestone achievements, and risk mitigation.
• Operational Oversight: Manage multi‑phase projects, including material requirements planning (MRP) volumes, new product development support, and manufacturing readiness reviews.
• Governance & Transparency: Design integrated project plans, host regular program tracking meetings, and maintain transparent status reporting for both internal stakeholders and customers.
• Data‑Driven Reporting: Leverage database management and analytical tools to prepare performance dashboards for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Contract & SOW Management: Participate in contract negotiations, develop long‑term agreements on processes, charges, and service levels, and author Statements of Work (SOWs) that align with customer objectives.
• Compliance & Audit Readiness: Ensure all programs meet regulatory and internal compliance standards, coordinate remediation plans, approvals, and evidence collection.
• Customer Satisfaction & Feedback: Maintain frequent communication with customers to gauge satisfaction, solicit performance feedback, and relay insights to internal teams.
• Pricing & Bid Support: Collaborate with cost engineering, finance, and supply‑chain staff to analyze costs, price variances, and support bid preparation and contract development.
• Continuous Improvement: Identify process gaps, develop action plans to correct out‑of‑plan conditions, and drive continuous improvement initiatives across the program lifecycle.

Essential Qualifications

• Minimum of 10 years of progressive experience in program or project management within a manufacturing or supply‑chain environment.
• Deep understanding of manufacturing processes, scheduling, and supply‑chain management (SCM) principles.
• Proven track record of managing large, complex customer programs and delivering on revenue and profit targets.
• Strong analytical and database management skills, with proficiency in tools such as Microsoft Excel, Power BI, or equivalent.
• Excellent written and verbal communication abilities, capable of presenting to senior executives and diverse stakeholder groups.
• Demonstrated ability to lead cross‑functional teams, motivate diverse groups, and drive results under tight deadlines.
• Bachelor’s degree in Engineering, Business Administration, Supply‑Chain Management, or a related field (or equivalent combination of education and experience).
• Project Management Professional (PMP) certification is highly preferred and will be considered a significant advantage.

Preferred Qualifications

• Experience in contract negotiation, SOW development, and long‑term agreement management.
• Knowledge of pricing strategies, cost engineering, and financial modeling in a manufacturing context.
• Familiarity with regulatory compliance frameworks such as ISO 9001, ISO 14001, or industry‑specific standards.
• Previous remote work experience and proven ability to collaborate effectively across distributed teams.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus for global client engagement.

Core Skills & Competencies

• Strategic Thinking & Business Acumen
• Program & Project Management Excellence
• Stakeholder Management & Influence
• Data Analysis & Performance Reporting
• Contract & Procurement Negotiation
• Risk Management & Compliance Oversight
• Process Improvement & Lean Methodologies
• Team Leadership & Mentoring
• Adaptability & Resilience in Dynamic Environments

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Senior Customer Program Management Consultant, you will:

• Gain exposure to high‑impact projects across multiple industries, expanding your technical and business knowledge.
• Participate in leadership development programs, including mentorship from senior executives and cross‑functional workshops.
• Access continuous learning resources such as online courses, certifications (e.g., PMP, Six Sigma), and industry conferences.
• Progress into senior leadership roles such as Program Director, Customer Success Lead, or Global Supply‑Chain Strategy Manager.
• Contribute to innovation initiatives, shaping the future of manufacturing and supply‑chain solutions at brighthush.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, transparency, and innovation. Key cultural pillars include:

• Inclusive & Diverse Workforce: We celebrate diverse perspectives and encourage inclusive decision‑making.
• Employee Empowerment: Your ideas matter—whether you’re in the office or working remotely, you have a voice in shaping our direction.
• Work‑Life Balance: Flexible schedules, generous paid time off, and remote work options help you maintain a healthy balance.
• Community & Social Impact: We support volunteer programs, sustainability initiatives, and community outreach.
• Recognition & Rewards: Performance is recognized through competitive compensation, bonuses, and career advancement opportunities.

Compensation, Perks & Benefits

While specific figures are tailored to experience and location, brighthush offers a comprehensive benefits package that typically includes:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive plans.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible work arrangements.
• Professional development budget and tuition reimbursement.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Remote work stipend and equipment support.

Why Join brighthush?

As a global leader in manufacturing and supply‑chain solutions, brighthush offers a unique blend of stability, innovation, and impact. You will:

• Work on transformative projects that shape the future of industry.
• Collaborate with top talent across engineering, finance, and operations.
• Drive measurable business outcomes while advancing your career.
• Enjoy a supportive, inclusive, and flexible work environment.

Ready to take the next step in your career and make a lasting impact at brighthush? Apply today and become part of a team that values excellence, collaboration, and continuous growth.