[Remote] Senior Customer Success Manager - Remote, 4-Day Work Week

Note: The job is a remote job and is open to candidates in USA. Wonderlic is seeking a Senior Customer Success Manager to drive revenue growth through customer renewals and expansion while building long-term client partnerships. The role manages a portfolio of customers, aligns Wonderlic’s talent solutions with client goals, and advocates for customer needs internally.

Responsibilities

• Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets
• Cultivate strong client relationships through strategic conversations that align Wonderlic's solutions with the client's business objectives
• Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success
• Conduct business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues
• Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions
• Use customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success
• Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations
• Introduce new products and features to customers, ensuring they are fully informed of their value and benefits
• Function as a customer advocate within the company, streamlining the customer experience to prevent turnover
• Create feedback loops between customers and product teams to identify and remove barriers to customer adoption

Skills

• Dynamic and commercially oriented Senior Customer Success Manager (CSM) with deep expertise in the HR technology space
• 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.)
• Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities
• Strong sales acumen, with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers
• Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities
• Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment
• Proven Success: Recognized for exceptional commercial achievements and consistently exceeding targets – especially in formalized recognition programs
• Consistent Excellence: A strong track record of meeting and surpassing expectations
• Stability and Growth: Demonstrated ability to achieve long-term success and growth within previous roles
• HR Tech Expertise: Extensive experience in B2B SaaS Customer Success, ideally with HR technology solutions (Recruiting, HCM, LMS, etc.)
• Industry Knowledge: Deep understanding of the challenges faced by HR, Recruiting, and Employee Development leaders
• Leadership: Recognized subject matter expert with experience coaching or mentoring others
• Curiosity and Creativity: Naturally curious and creative in your approach to solving problems

Benefits

• Remote-first flexibility: work from anywhere in the United States.
• A full-time schedule of 32 hours across four days.
• Generous PTO.
• Paid holidays.
• A paid company shutdown from December 24 through January 1.
• Medical, dental, and vision coverage.
• A 401(k) with company matching.
• 10 weeks of paid new parent leave.
• A dedicated wellness benefit to support your overall well-being.

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