Remote Senior Customer Success Specialist – Healthcare Revenue Cycle & Patient Collections Expert at brighthush

About brighthush

brighthush is a leading innovator in the healthcare technology space, dedicated to empowering providers with the tools they need to deliver exceptional patient care while optimizing financial performance. With a portfolio that spans home medical equipment (HME), durable medical equipment (DME), pharmacy solutions, and home infusion services, brighthush partners with hospitals, home health agencies, and physician practices across the United States to streamline revenue cycle management, improve collections, and drive sustainable growth.

Founded in 2002, brighthush has grown to a vibrant team of 501‑1000 professionals headquartered in Peachtree Corners, Georgia. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. We believe that when our clients thrive, so do we, and we celebrate every milestone together.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that values innovation, integrity, and impact. We offer:

• Fully remote work with flexible hours, allowing you to balance professional and personal commitments.
• Competitive compensation and a comprehensive benefits package that supports your health, well‑being, and financial future.
• Ongoing professional development, including access to industry conferences, certifications, and internal training programs.
• A culture that champions diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Opportunities for career advancement—from Customer Success Manager to Director of Customer Success—based on performance and leadership potential.

Job Overview

As a Remote Senior Customer Success Specialist at brighthush, you will serve as the trusted advisor and primary point of contact for our healthcare customers. Your role will blend strategic consulting, data‑driven analysis, and hands‑on training to help clients maximize the value of our revenue cycle solutions. You will partner with cross‑functional teams—sales, product, finance, and support—to deliver tailored recommendations that improve collection outcomes and drive long‑term satisfaction.

Key Responsibilities

• Customer Relationship Management: Build and nurture deep, trust‑based relationships with assigned customers, ensuring their needs are understood and met.
• Strategic Consulting: Conduct regular business reviews, analyze financial data, and identify opportunities to enhance revenue cycle performance.
• Facilitate customer training sessions—both live and on‑demand—to ensure users are proficient with our platform and can achieve their business objectives.
• Maintain proactive communication cadence through calls, emails, and virtual meetings, keeping stakeholders informed and engaged.
• Analyze customer data, trends, and operational challenges to surface root causes and recommend actionable solutions.
• Collaborate with clients to identify revenue management challenges and propose data‑driven strategies that improve financial outcomes.
• Recommend and implement corrective actions that resolve outstanding financial issues and strengthen collection performance.
• Work closely with internal partners—sales, product, finance, and support—to refine programs, enhance the customer experience, and unlock additional value.
• Monitor account health metrics (e.g., churn risk, renewal likelihood) and develop plans to mitigate risks and drive growth.

Essential Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• 1–3 years of experience in account management, B2B sales, customer success, or a related field.
• Hands‑on experience in the HME/DME industry and medical billing, including familiarity with home health billing software.
• Advanced analytical skills—ability to evaluate complex data sets, identify trends, and translate insights into actionable recommendations.
• Strong customer service orientation with a proven track record of delivering effective solutions.
• Business and financial acumen—capable of aligning customer goals with measurable business outcomes.
• Excellent verbal, written, and presentation skills; comfortable communicating with executives and technical teams alike.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word) and familiarity with CRM platforms.
• Demonstrated ability to manage multiple priorities, maintain meticulous attention to detail, and meet deadlines.

Preferred Qualifications

• Experience in a SaaS or technology‑focused healthcare environment.
• Knowledge of revenue cycle management best practices and industry regulations.
• Prior exposure to customer success metrics (e.g., Net Promoter Score, CSAT, churn rate).
• Background in financial analysis or accounting.
• Experience leading training workshops or webinars.

Core Competencies & Mindset

• Customer Advocate: Quickly builds trust and consistently seeks solutions that create tangible value for clients.
• Analytical Curiosity: Looks beyond surface issues to uncover root causes and meaningful opportunities for improvement.
• Ownership Mindset: Takes initiative, follows through on commitments, and remains accountable for results.
• Relationship Builder: Fosters productive partnerships that encourage collaboration and long‑term success.
• Adaptability: Thrives when priorities shift and balances multiple demands without losing focus.
• Integrity First: Approaches every interaction with professionalism, transparency, and sound judgment.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Specialist, you will:

• Progress to leadership roles such as Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Participate in cross‑functional projects that expose you to product development, sales strategy, and finance.
• Earn industry certifications (e.g., Certified Revenue Cycle Professional, Certified Customer Success Manager).
• Attend annual conferences, webinars, and workshops to stay ahead of healthcare technology trends.
• Receive mentorship from senior leaders who are committed to your professional growth.

Work Environment & Culture

brighthush’s remote-first culture means you can work from anywhere in the United States. We provide:

• High‑speed internet stipend and ergonomic equipment allowance.
• Regular virtual team‑building events and quarterly in‑person retreats.
• Open communication channels—Slack, Teams, and monthly all‑hands meetings.
• A culture that celebrates wins, learns from challenges, and prioritizes mental and physical well‑being.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive base salary complemented by performance‑based bonuses. Our benefits package includes:

• Medical, dental, and vision insurance.
• Life, AD&D, short‑term and long‑term disability coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) with company match and Employee Stock Purchase Plan (ESPP).
• Paid time off: 15 days PTO in the first year, 11 paid holidays plus 3 floating days.
• Extended parental leave: 14 weeks primary caregiver leave and 2 weeks secondary caregiver leave.
• Employee Assistance Program (EAP) and tuition assistance for continued education.
• Commuter benefits and sleep‑care management resources.

How to Apply

If you’re passionate about transforming healthcare revenue cycles and delivering exceptional customer experiences, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.