[Remote] Senior Director of Business Operations, Experiential Events

Note: The job is a remote job and is open to candidates in USA. TH Experiential is hiring a Senior Director of Operations to build and run the systems that support the agency’s day-to-day operations and growth. The role leads operating processes, project delivery, capacity planning, profitability, performance visibility, accountability, and development of team leads.

Responsibilities

• Own and evolve how TH runs across the full client and project lifecycle. Build the SOPs, workflows, and operating rhythms that make the work repeatable, and enforce them so projects are set up, scoped, staffed, and tracked the same way every time
• Own how projects are delivered across pitch, execution, close-out, and follow-up. Make sure every project is set up, run, and closed out the same way, so clients get clarity, consistency, and follow-through, and the team delivers on time and on margin
• Own hours forecasting and capacity planning across proposal, project, and support teams. Staff to the work in front of us, see what is coming, and plan ahead so we are always a step in front of the work
• Own project profitability, making sure every project is budgeted against real hours and costs, change orders are priced and signed before the work is done, and margins are tracked in real time. Find where we win and lose margin, and turn it into how we price and plan ahead
• Build the metrics, dashboards, and reporting that give leadership real-time visibility into project health, hours burn, margin, and operational risk, without having to go gather it. Surface risks early and drive corrective action
• Own the weekly operating cadence across functions, feeding a clear picture of priorities, owners, and outcomes up to the leadership meeting. Keep the business running to its commitments, with gaps surfaced and resolved and the right issues raised for decision
• Build the bench. Each lead works to clear expectations and a scorecard, with a regular rhythm of coaching that raises the standard of how they plan, own their areas, and bring forward solutions

Skills

• 8-10+ years in operations leadership in a deadline-driven, client-service business. Agency, production, events, or similar
• You have built operating systems and gotten teams to follow them
• You get into the detail. You are as comfortable in the work as you are above it, and you would rather build the machine than diagram it
• You hold the line on standards. You address gaps directly and raise what needs leadership attention
• Strong at capacity and resource planning, project profitability, and building KPIs and scorecards tied to efficiency, profitability, and scale
• You have developed managers into leaders, and you lead through others rather than carrying the work yourself
• You can hold a standard across a distributed team
• Clear, direct communicator who leads with follow-through
• A plus if you have run or adapted a formal operating system such as EOS, including meeting cadence, scorecards, and accountability structures

Benefits

• Performance bonuses
• Health, dental, and life insurance
• 401(k) with company contribution
• Paid time off, sick days, and holidays
• Remote work within the US, operating primarily on Eastern Time

Company Overview