[Remote] Senior Forward Deployed Engineer (AI Agent)

Note: The job is a remote job and is open to candidates in USA. Cresta is an AI platform company focused on improving customer experiences through conversational AI agents, human agent augmentation, and conversation intelligence. The Senior Forward Deployed Engineer will develop, integrate, deploy, and optimize AI agents for customers while partnering with software, machine learning, product, and internal engineering teams. The role also involves gathering requirements, conducting demos, coordinating projects, and advising customers on AI agent architecture, security, scalability, and adoption.

Responsibilities

• AI Agent Development: Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools
• System Integration: Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration
• Performance Optimization: Optimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments
• Requirements Gathering: Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions
• Demos & Iteration: Conduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives
• Project Coordination: Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings
• Partner Cross-Functionally: Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI
• Technical Guidance: Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning

Skills

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• 3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed Engineering
• Proficiency in Python and Golang, with the ability to write clean, efficient code
• Familiarity with AI/ML concepts
• Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring)
• Hands-on experience with integrating systems via APIs, webhooks, and data pipelines
• Excellent communication and project management skills
• Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions
• You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions
• Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred
• Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG)
• Hands-on experience of building such a system is strongly preferred

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees
• Annual Bonus
• Equity

Company Overview

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