Seasoned Enterprise Customer Success Leader – Strategic Growth & Risk Management in Cybersecurity – Remote, USA – Championing Business Value and Long‑Term Partnerships at brighthush

Welcome to brighthush – Where Cybersecurity Meets Strategic Growth

At brighthush, we are rewriting the rules of threat intelligence and autonomous remediation. Since our founding in 2019, we have evolved from a nimble startup into a trusted partner for Fortune 500 enterprises, global system integrators, and managed security service providers worldwide. Our flagship platform automatically detects, prioritizes, and remediates vulnerabilities and misconfigurations across every device, operating system, and cloud environment. By eliminating the “firefighting” cycle, we empower security teams to focus on high‑impact initiatives that drive measurable business outcomes.

Our culture is built on relentless innovation, agility, and an unwavering obsession with customer success. If you thrive in a fast‑paced, high‑growth environment and want to help shape the future of cybersecurity, brighthush is the place for you.

Why This Role Is a Game‑Changer

The Senior Enterprise Customer Success Leader is the linchpin between our technology and the enterprises that rely on it. In this role, you will own the end‑to‑end customer journey for our largest, most complex accounts. You will be the trusted advisor to CISOs, CIOs, and other senior leaders, ensuring that brighthush’s platform delivers measurable business outcomes—reduced exposure, faster incident response, and tangible ROI. Your strategic vision and execution will directly influence customer retention, expansion, and the overall success of our enterprise portfolio.

Key Responsibilities – Your Impact in Action

• Executive Relationship Stewardship – Build and nurture deep, trusted relationships with CISOs, CIOs, and other C‑suite executives. Extend your influence beyond the security function into IT operations, risk, compliance, and procurement to become the single point of contact for all security‑related initiatives.
• Strategic Account Planning – Design and execute multi‑year success plans that align with each customer’s business objectives. Collaborate with cross‑functional teams to map out milestones, KPIs, and success metrics, and review progress quarterly with both the account team and brighthush leadership.
• Team Leadership & Alignment – Serve as the quarterback for the account team, which includes Technical Account Managers (TAMs), Sales, Solutions Engineers, and executive sponsors. Ensure a unified, customer‑centric approach so that every stakeholder sees a single, cohesive brighthush experience.
• Expansion & Upsell Engine – Identify and quantify whitespace across business units, regions, device types, and platform capabilities. Build compelling business cases that secure funding for expansion, and champion new buying centers within the organization.
• Complex Renewal Management – Lead multi‑year, multi‑stakeholder renewal cycles through procurement, legal, and channel partners. Initiate the renewal process 180 days in advance, employ MEDDPICC to qualify opportunities, and close deals with precision.
• Executive Business Reviews (EBRs) – Own the cadence of EBRs, translating technical outcomes into business value. Quantify risk eliminated, operational time saved, and ROI against the customer’s strategic goals.
• Escalation & Issue Resolution – Own the response to any critical incidents or escalations. Mobilize the right resources quickly, maintain executive confidence, and preserve the long‑term relationship.
• Forecasting & Risk Management – Maintain accurate, up‑to‑date CRM data. Forecast renewals and expansions with high precision, flag potential risks early, and develop proactive recovery plans.
• Product & Process Advocacy – Mentor junior CSMs, contribute to the evolution of our CS playbooks, and provide strategic customer feedback to the Product team. Help build and nurture our customer advisory board and reference program.

Essential Qualifications – What We’re Looking For

• 7+ years of experience in Customer Success, Enterprise Account Management, or B2B SaaS sales, with at least 3 years managing Fortune 500 or Global 2000 accounts.
• Proven track record of driving multi‑year renewals and significant expansion, backed by quantifiable results.
• Executive presence and the ability to communicate confidently with CISOs, CIOs, and other senior leaders.
• Deep domain expertise in vulnerability management, exposure management, patch management, or endpoint security.
• Experience building and executing account plans in large, matrixed, global organizations.
• Proficiency with structured sales methodologies (e.g., MEDDPICC) and disciplined forecasting.
• Startup or high‑growth mindset: urgency, self‑direction, and a passion for building something new.
• Experience scaling a strategic or enterprise CS motion and mentoring CSMs.
• Familiarity with global system integrators, resellers, and MSSPs in the context of enterprise renewals.
• Knowledge of the endpoint security, EDR/XDR, or exposure management ecosystems.

Preferred Qualifications – Bonus Points

• Background in cybersecurity consulting or a security‑focused SaaS company.
• Experience leading customer advisory boards or reference programs.
• Fluency in additional languages (e.g., Spanish, Mandarin) to support global accounts.
• Advanced data analytics skills to derive insights from customer usage and risk metrics.

Core Skills & Competencies – The DNA of Success

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Relationship Management – Build trust and influence across multiple stakeholder groups.
• Communication – Articulate complex technical concepts in business terms.
• Analytical Acumen – Leverage data to drive decisions and measure success.
• Collaboration – Work seamlessly with Sales, Engineering, Product, and Support.
• Problem‑Solving – Resolve escalations with calm, decisive action.
• Adaptability – Thrive in a rapidly evolving cybersecurity landscape.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, your career trajectory is as dynamic as the technology we build. As a Senior Enterprise Customer Success Leader, you will:

• Progress to a Director or VP of Customer Success role, overseeing a global team of CSMs.
• Lead cross‑functional initiatives that shape product strategy, go‑to‑market plans, and customer experience.
• Participate in executive leadership forums, influencing company‑wide decisions.
• Access continuous learning resources, including industry certifications, leadership training, and mentorship from senior executives.
• Earn equity options that allow you to share in the company’s long‑term success.

Work Environment & Culture – Where Innovation Meets Inclusion

brighthush is a fully remote, globally distributed organization that values flexibility, autonomy, and results. Our culture is built on:

• Customer Obsession – Every decision is driven by the goal of delivering maximum value to our clients.
• Innovation & Experimentation – We encourage calculated risk‑taking and celebrate learning from failure.
• Collaboration Across Borders – Teams span time zones and cultures, fostering diverse perspectives.
• Transparency & Trust – Open communication channels and data‑driven decision making.
• Work‑Life Balance – Flexible schedules, unlimited vacation, and a focus on outcomes over hours.

Compensation & Benefits – A Rewarding Package

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior enterprise CSMs.
• Performance‑based bonus tied to account growth, renewal rates, and customer satisfaction.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Unlimited paid time off and flexible working hours.
• Professional development stipend and access to industry conferences.
• Regular virtual team‑building events and occasional in‑person retreats.

Ready to Make an Impact?

If you are a seasoned customer success leader with a passion for cybersecurity, a knack for building strategic relationships, and a drive to help enterprises thrive in a complex threat landscape, we want to hear from you. Join brighthush and play a pivotal role in protecting the world’s most critical assets while advancing your career in a high‑growth, mission‑driven environment.

Apply today and help us turn cyber risk into a competitive advantage for our customers.