[Remote] Senior Fraud and Authentication Consultant

Note: The job is a remote job and is open to candidates in USA. Pindrop is hiring a Senior Fraud and Authentication Consultant to help strategic customers realize value from voice-based authentication and fraud prevention. The role leads client engagements through solution discovery, implementation, and optimization, while advising on integrations, risk mitigation, and customer adoption.

Responsibilities

• Serve as a trusted advisor to Pindrop’s most strategic customers, delivering expert technical and business guidance through all phases of solution lifecycle—from discovery and implementation to optimization and ongoing value realization
• Lead complex client engagements: assess needs, define solutions, and drive successful outcomes that maximize customer value from Pindrop’s platform
• Conduct workshops, technical assessments, and executive briefings on best practices for authentication, fraud prevention, and voice biometrics
• Collaborate cross-functionally with Product, Engineering, Customer Success, and Sales to ensure alignment and a seamless customer experience
• Analyze client business processes, identify opportunities for improvement, and recommend solutions that enable operational efficiency and risk mitigation
• Guide customer teams through complex integrations and change management, resolving technical issues and ensuring adoption of Pindrop solutions
• Develop and maintain thought leadership—authoring white papers, case studies, and reusable best practice resources for both customers and internal teams
• Mentor colleagues and contribute to a culture of continuous learning and consulting excellence

Skills

• You are a relationship-driven consultant with deep expertise in enterprise technology, financial services, SaaS, risk management, and transformative customer engagement
• You thrive on solving complex problems at the intersection of people, process, and technology
• You are resourceful, highly AI fluent, proactive, and communicate value with clarity to executive and technical audiences alike
• You build quick trust through case analysis and persistent follow-up while inspiring confidence and driving high-impact results for customers
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic, seeing every challenge as an opportunity to learn and innovate
• You take accountability, do what you say you'll do, under-promise and over-deliver
• You remain nimble, adaptable, and focused on the bigger picture when business priorities evolve
• 7+ years of consulting, technical account management, solution delivery, or customer-facing technical roles in SaaS, cloud, security, or fintech environments
• Demonstrated ability to lead complex client engagements and solve challenging business/technical problems
• Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies
• Outstanding client relationship skills and comfort presenting to C-level/executive stakeholders
• Experience with contact center technology, voice biometrics, or security solution integration
• Management consulting background or work in high-growth technology environments
• Technical certifications (AWS, security, networking) or advanced degree
• Background producing thought leadership content (whitepapers, best practices)

Benefits

• Equity for all employees
• Unlimited Paid Time Off (PTO)
• Paid Parental Leave—equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family
• One-time home office allowance
• Remote-first environment
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness program including Employee Assistance Program and 24/7 Telemedicine
• This role is bonus eligible

Company Overview

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