[Remote] Senior Implementation Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Keeper Security is a cybersecurity software company that protects organizations and individuals through zero-knowledge and zero-trust security solutions. The Senior Implementation Operations Specialist will analyze data, manage operational improvement projects, develop scalable processes and resources, and support decision-making, training, and cross-functional execution for the Implementation organization.

Responsibilities

• Analyze and validate data from Salesforce, Tableau, and other sources to identify trends, anomalies, root causes, and operational insights
• Build reports and analyses that support Implementation leadership’s decision-making and provide clear, actionable recommendations
• Identify and manage operational improvement opportunities and strategic initiatives from initial problem identification through delivery
• Gather requirements, develop solutions, manage risks and dependencies, resolve blockers, and measure project outcomes
• Maintain project documentation, status updates, and visibility through Jira and other project management tools
• Develop a strong understanding of Keeper’s product suite and Implementation processes to identify meaningful opportunities for improvement
• Evaluate and improve existing processes while developing scalable solutions involving tools, automation, reporting, and cross-functional collaboration
• Partner with internal stakeholders to define requirements, coordinate solutions, and validate that delivered solutions meet operational needs
• Create clear documentation, process guidance, and supporting resources that promote consistent execution
• Design and deliver training for new processes, tools, and operational changes, including follow-up to support adoption
• Communicate clearly and professionally with team members, cross-functional partners, and leadership
• Proactively identify risks, blockers, and opportunities, using sound judgment to determine when escalation is appropriate
• Participate in special projects and continuously evaluate opportunities to improve operational efficiency and results

Skills

• Bachelor's degree in a business-related field or equivalent experience
• 5+ years of progressive experience in operations, implementation, project management, business analysis, or a related role
• Strong critical thinking and analytical skills, including the ability to build, analyze, and validate reports
• Proven ability to translate ambiguous business needs into clear requirements and actionable solutions
• Experience managing projects from problem identification through delivery
• Strong organizational skills, execution, and follow-through across multiple concurrent initiatives
• Excellent written and verbal communication skills
• Experience facilitating cross-functional discussions, driving alignment, and managing risks or escalations
• Experience creating process documentation, training materials, and operational resources
• Working knowledge of Salesforce and Tableau or similar business intelligence tools
• Strong proficiency with Google Sheets or Excel
• Ability to work effectively in a fast-paced, deadline-driven environment
• Ability to work effectively autonomously and as part of a team
• Strong computer skills; Google Workspace or Microsoft Office experience strongly preferred
• Experience supporting SaaS implementations, customer onboarding, or professional services
• Experience in SaaS, cybersecurity, technology, or enterprise software
• Experience with process improvement, automation, or operational efficiency initiatives
• Experience working with Jira or other project management tools
• Familiarity with change management and process adoption

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses
• 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area

Company Overview

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