[Remote] Senior Manager, Account Management

Note: The job is a remote job and is open to candidates in USA. 360 Finance, part of the Modernize Home Services portfolio, is seeking a Senior Manager, Account Management to grow and retain customers using its point-of-sale financing platform. The role oversees key accounts, leads and develops a team of Account Managers, and partners across functions to improve customer adoption and business outcomes.

Responsibilities

• Own revenue performance across assigned accounts and branches, driving increased financing adoption, close rates, and overall revenue growth through proactive engagement and performance management
• Develop and execute strategic account plans that align customer objectives with business outcomes, driving satisfaction, retention, and expansion opportunities
• Engage directly with decision-makers, including office managers, business owners, and executive stakeholders, to maximize product adoption and long-term value
• Monitor account health, identify risks and growth opportunities, and proactively implement strategies to improve customer performance
• Analyze customer data, performance metrics, and feedback to optimize financing utilization and business results
• Prepare and deliver executive-level business reviews, performance reports, and strategic recommendations
• Support customer onboarding and ensure smooth transitions from the sales team into long-term account management
• Lead, coach, and develop a team of Account Managers, fostering a high-performance culture focused on customer success, retention, and revenue growth
• Establish clear performance expectations and accountability measures while providing ongoing coaching, feedback, and professional development opportunities
• Conduct regular one-on-one meetings, performance reviews, and career development planning to support employee growth and engagement
• Partner with leadership to recruit, onboard, and develop top talent within the Account Management organization
• Monitor team performance against key business metrics and implement strategies to continuously improve productivity, customer outcomes, and operational efficiency
• Serve as a subject matter expert and escalation point for complex customer issues, strategic opportunities, and cross-functional initiatives
• Identify and implement best practices, processes, and playbooks that drive consistency and scalability across the Account Management team
• Collaborate closely with lender operations, sales, product, engineering, and leadership teams to ensure exceptional customer experiences and alignment on business objectives
• Provide customer insights and market feedback to influence product enhancements, operational improvements, and go-to-market strategies
• Uphold company values and foster strong cross-functional relationships that support organizational success

Skills

• 6+ years of account management, customer success, sales, or relationship management experience, including:
• 2+ years of experience in home improvement sales, lending, financial services, or point-of-sale financing with a proven track record of driving customer growth, retention, and upsell opportunities
• Experience managing customer portfolios and delivering results through both individual contribution and team leadership
• Demonstrated success coaching and developing high-performing customer-facing teams
• Strong leadership skills with the ability to motivate, influence, and hold team members accountable for results
• Proficiency in Salesforce and intermediate to advanced Excel skills
• Exceptional communication and presentation skills, with experience engaging executive stakeholders and facilitating customer training
• Strong analytical skills and business acumen, with the ability to translate data into actionable business strategies
• Proven ability to manage the full customer lifecycle, from onboarding through renewal and expansion
• Ability to thrive in a fast-paced, evolving environment and effectively manage competing priorities
• Highly organized, detail-oriented, and process-driven
• 2+ years of direct people management, team leadership, or mentoring experience preferred
• Home services, financial services, lending, or point-of-sale financing experience strongly preferred
• Experience with business intelligence tools such as Tableau is a plus
• Bachelor's degree preferred or equivalent combination of education and experience

Benefits

• Performance bonus or commission
• Equity in the form of restricted stock units
• Health care benefits
• Retirement benefits
• Paid sick leave, parental leave, paid time off, or vacation benefits
• Any other tax-reportable benefits
• Remote work

Company Overview

Company H1B Sponsorship