[Remote] Senior Manager, Business Applications

Note: The job is a remote job and is open to candidates in USA. Sovos is hiring a Senior Manager, Business Applications to lead the strategy, architecture, and delivery of its Salesforce ecosystem and connected enterprise applications. The role leads a technical team and partners with business and executive stakeholders to deliver secure, compliant, scalable solutions for go-to-market operations.

Responsibilities

• Lead and develop a team of Salesforce administrators and developers - own hiring, mentoring, performance management, and career growth to build a skilled and effective, technically strong team
• Own the strategy, architecture, governance, and delivery roadmap for Sovos's Salesforce ecosystem and connected enterprise applications, supporting 1,000+ users across sales, customer service, finance, and professional services
• Partner with business stakeholders to gather requirements, translate business needs into technical design, and deliver new functionality including custom objects, workflows, automation, analytics, security configurations, and integrations. Leverage AI tools to accelerate requirements gathering, design documentation, and delivery efficiency
• Manage and evolve Salesforce CPQ configuration - including product catalog, pricing rules, quote templates, approval workflows, and contract lifecycle - ensuring alignment with Sales Operations, Legal, and Finance for quoting accuracy and revenue recognition
• Design and enforce Salesforce security architecture including org-wide defaults, sharing rules, permission sets, field-level security, and login policies to ensure data governance, regulatory compliance, and least-privilege access across the organization
• Champion Agile/Scrum delivery practices across the team - lead sprint planning, backlog grooming, and retrospectives to drive continuous improvement, predictable delivery cadence, and transparent stakeholder communication
• Establish and maintain a mature Salesforce DevOps practice using Salesforce DX, CI/CD pipelines, and tooling such as Prodly, Copado, or Gearset - enforce sandbox governance, environment strategy, and metadata version control to ensure stable, auditable deployments
• Lead Salesforce and connected-system workstreams for mergers and acquisitions - own due diligence, data migration strategy, org consolidation or coexistence planning, and post-close integration execution
• Ensure platform compliance with data privacy regulations including GDPR, CCPA, and regional requirements - enforce data residency configurations, audit trail policies, field encryption, and data retention schedules in coordination with Legal and InfoSec
• Serve as the senior technical voice for the GTM Applications platform - translate complex architecture decisions and platform risk into executive-level recommendations and maintain transparent roadmap visibility for VP and C-suite stakeholders
• Own platform and team budgets including Salesforce license optimization, vendor contract renewals, tooling rationalization, and headcount planning to ensure cost governance across the GTM application portfolio

Skills

• You have experience with Sales Cloud and/or Service Cloud
• You've built deep Salesforce expertise, including platform architecture, security design, CPQ configuration, and integration patterns, including hands-on experience with platform architecture, security design, CPQ configuration, and integration patterns - and you've led a team of administrators or developers through full delivery cycles
• You have strong command of the Salesforce security model including permission sets, permission set groups, org-wide defaults, role hierarchy, sharing rules, field-level security, and Salesforce Shield - and you've conducted security reviews and enforced least-privilege access principles
• You're fluent in Agile/Scrum delivery frameworks and have led sprint planning, backlog management, and iterative delivery using tools such as Jira, Azure DevOps, or equivalent
• You understand Salesforce integration architecture including REST/SOAP APIs, platform events, and middleware platforms (Boomi, MuleSoft, or equivalent) - and you can govern integration design and troubleshoot cross-system data flows
• You have experience with Salesforce DevOps practices including Salesforce DX, scratch orgs, sandbox management, and CI/CD tooling such as Prodly, Copado, or Gearset - and you're comfortable with metadata version control and release governance
• You've led Salesforce and enterprise application integrations in M&A contexts - including due diligence assessments, org consolidation, data migration, and post-close system integration planning
• You're familiar with data privacy regulations (GDPR, CCPA) and their application to Salesforce platform configuration including data residency, field encryption, audit trails, and retention policies
• You hold relevant Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder) or equivalent demonstrated expertise
• You're comfortable using AI-assisted workflows and tools to improve productivity, documentation quality, and technical delivery
• Additional credentials such as Sales Cloud Consultant, Service Cloud Consultant, or Salesforce Security Specialist are strongly preferred

Benefits

• Global Mentoring Programs
• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Language Learning Support
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Flexible Time-Off
• Comprehensive Health, Dental and Vision Insurance
• 401(k) with company match
• HSA with Sovos match
• Tuition Reimbursement
• Volunteer Time Off and Charitable Giving Match

Company Overview