[Remote] Senior Manager, Platform Product Management (Payments)

Note: The job is a remote job and is open to candidates in USA. Airbnb is a global hospitality platform connecting hosts and guests through stays and experiences. The Senior Manager will lead the guest payments platform strategy and roadmap, overseeing payment methods, refunds, payment plans, processing resilience, and related product delivery. The role also involves leading senior product managers, collaborating cross-functionally, and driving operational excellence.

Responsibilities

• Deliver and evolve Guest Payments Platform Strategy & Roadmap: Lead the development and execution of the Payments platform strategy and roadmap for Guest Pay-ins, refunds, payment plans, methods and processing resilience. This also includes product leadership working alongside engineering on redundancy,vaulting, processor performance and optimization and availability across the entire payment funnel
• Manage Execution & Delivery: Oversee the end-to-end product development lifecycle for the various sub domains within the guest payment team, from concept and feasibility analysis to execution, launch, and post-launch optimization
• Lead Cross-Functional Teams: Guide and collaborate with cross-functional teams (Engineering, Design, Product Marketing, Platform Risk, Compliance, etc.) to deliver high-quality capabilities and ensure dependencies are managed effectively
• Team Leadership & Development: Lead, mentor, and develop a high-performing team of senior platform managers, fostering a culture of excellence and innovation
• Contribute to overarching Payment Platform Strategy: Act as a key contributor to the broader payments platform strategy, providing expert insights on the competitive landscape, emerging technologies, and consumer trends
• Stakeholder Management & Communication: Manage stakeholder expectations and present plans, progress, and outcomes to senior leadership and other cross-functional partners to ensure alignment and influence outcomes
• Operational Excellence: Define and monitor key product metrics, ensuring product quality and continuous improvement to meet operational and business goals

Skills

• 12+ years of product management experience in inbound (pay-ins) and outbound (pay-outs) money movement within a payments, finance, or heavily transactional company
• Proven product management experience with a deep understanding of stakeholder needs
• Strong interpersonal skills: able to push back, ask questions, and challenge others while creating lasting, collaborative partnerships
• Experience working directly with non-product teams such as legal, tax, compliance, risk, and payments operations
• Direct experience working with Engineers
• Startup experience: comfortable with a fast pace, changing needs, and limited resources
• Ability to synthesize large amounts of unstructured and diverse information into a single, clear set of requirements
• Global perspective: experience building products for different countries and cultures
• Bonus points if you have also worked at large, scaled organizations and can balance the best of both worlds
• Bonus points for experience with global and local payment methods that are not credit cards and experience across Payments, Risk, and Compliance systems and tools

Benefits

• Bonus eligibility
• Equity eligibility
• Employee Travel Credits
• US - Remote Eligible

Company Overview

Company H1B Sponsorship