Remote Senior Manager – Strategic Customer Success & Growth Leadership at brighthush

About brighthush and the Future of Home Service Technology

brighthush is a trailblazing software platform that empowers home‑service businesses—from plumbing and HVAC to landscaping and electrical—to streamline operations, boost profitability, and deliver exceptional customer experiences. Since our founding in 2012, we have grown to a vibrant community of over 1,000 professionals, headquartered in Glendale, California, and serving thousands of customers across the United States. Our mission is simple yet powerful: to transform the way service providers operate by combining cutting‑edge technology with a customer‑centric mindset.

As the home‑service industry continues to evolve, the demand for reliable, data‑driven solutions that reduce friction and increase revenue is at an all‑time high. At brighthush, we are at the forefront of this transformation, and we’re looking for a visionary leader to help us scale our impact. If you thrive in a fast‑paced, remote‑first environment and are passionate about turning customer insights into measurable business outcomes, we want to hear from you.

Why Join brighthush?

• Remote‑First Culture: Work from anywhere in the USA with flexible hours that respect your work‑life balance.
• Impact‑Driven Role: Lead a high‑performing team that directly influences the success of our largest, most strategic accounts.
• Growth Opportunities: Accelerate your career with mentorship, leadership training, and a clear path to executive roles.
• Comprehensive Benefits: Competitive salary, performance bonuses, 401(k) match, health, dental, vision, telehealth, and a host of family‑friendly perks—including parental leave, fertility support, and adoption reimbursement.
• Inclusive Community: Join a diverse, collaborative team that values curiosity, empathy, and continuous learning.

Key Responsibilities

As the Remote Senior Manager of Strategic Customer Success, you will be the linchpin between our customers, internal stakeholders, and the broader brighthush organization. Your day‑to‑day focus will be on retention, expansion, and delivering measurable outcomes for our most valuable accounts.

• Team Leadership & Development: Manage a squad of 8–10 Customer Success Managers (CSMs), setting clear KPIs, providing coaching, and fostering a culture of high performance and consultative leadership.
• Retention & Expansion Champion: Partner with CSMs to design and execute retention strategies, identify upsell opportunities, and close deals that drive revenue growth.
• Operational Excellence: Establish rigorous processes, metrics, and reporting frameworks to ensure every CSM operates with precision, accountability, and data‑driven decision‑making.
• Risk Management: Anticipate and mitigate risks early, engaging with executive leadership when necessary to align on resolution strategies.
• Strategic Execution: Own the execution of strategic priorities at both the team and company level, tracking progress and communicating insights to senior leadership.
• Cross‑Functional Collaboration: Work closely with Product, Sales, Onboarding, and Support teams to create a seamless customer journey and maintain strong internal alignment.
• Customer Voice Advocate: Collect, synthesize, and champion customer feedback to influence product roadmap and continuous improvement initiatives.
• Talent Acquisition & Scaling: Recruit, onboard, and mentor top talent, ensuring a culture of passion, curiosity, and care that scales with our growth.
• Autonomous Decision‑Making: Thrive in a dynamic environment, taking ownership of outcomes and driving initiatives with minimal oversight.

Essential Qualifications

• 3+ years of people‑management experience in Customer Success or Account Management, preferably within strategic or enterprise teams.
• Proven track record of managing large, complex customer portfolios and delivering measurable expansion and renewal results.
• Deep understanding of renewal and expansion motions, with a data‑driven approach to forecasting and goal setting.
• Exceptional coaching and people‑leadership skills, capable of motivating teams to exceed performance targets while fostering trust and collaboration.
• Strong business acumen and ability to consult on best practices, process optimization, and ROI realization for customers.
• High emotional intelligence, with advanced listening, empathy, and communication skills.
• Excellent organizational and project‑management capabilities, balancing multiple priorities with precision.
• Proactive, owner mindset and resilience in navigating ambiguity or challenge.

Preferred Qualifications

• Experience in the home‑service or SaaS industry, with a deep understanding of the operational challenges faced by field‑service businesses.
• Background in data analytics or a strong analytical mindset, enabling you to translate customer data into actionable insights.
• Experience leading cross‑functional initiatives that influence product development and go‑to‑market strategies.
• Prior exposure to high‑growth, remote‑first organizations and a proven ability to build high‑performing teams in a distributed environment.

Core Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Leadership
• Data‑Driven Decision Making
• Stakeholder Management & Influence
• Change Management & Process Improvement
• Conflict Resolution & Risk Mitigation
• Talent Development & Coaching
• Communication & Presentation
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a continuous journey. As a Senior Manager, you will have access to:

• Executive‑level mentorship programs that pair you with senior leaders across the organization.
• Structured leadership training modules covering strategy, people management, and operational excellence.
• Annual learning budget for conferences, workshops, and certifications relevant to customer success and SaaS leadership.
• Opportunities to lead cross‑functional projects that influence product strategy and company direction.
• Clear promotion pathways to Director, VP, and Chief Customer Officer roles.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Collaboration, and Well‑Being. We encourage experimentation, celebrate successes, and support each other through challenges. Remote work is not just a perk—it’s a core part of our identity, enabling us to attract top talent from across the country while maintaining a tight-knit, supportive community.

Compensation & Benefits Overview

While specific salary ranges are tailored to experience and market conditions, we offer a competitive base salary complemented by performance‑based bonuses. In addition to the standard benefits package—health, dental, vision, 401(k) match, and paid parental leave—brighthush provides:

• Flexible time off and a generous vacation policy.
• Telehealth services and memberships to One Medical.
• Comprehensive fertility support, including up to $20k for IVF and related services.
• Surrogacy and adoption reimbursement.
• Pet insurance and legal advisory services.
• Financial planning tools and peer‑nominated awards.
• Bonusly for peer recognition.

How to Apply

If you’re ready to lead a high‑impact team, drive customer success at scale, and shape the future of the home‑service industry, we’d love to hear from you. Click the link below to submit your application and join the brighthush family.