[Remote] Senior Organizational Change Management Consultant

Note: The job is a remote job and is open to candidates in USA. NTT DATA seeks a Senior Organizational Change Management Consultant to support client transformation programs involving sales processes, operating models, technology, roles, and performance expectations. The role delivers stakeholder engagement, change strategy, communications, role-based learning, readiness and adoption measurement, and sales operations enablement.

Responsibilities

• Conduct stakeholder, change impact, readiness, and adoption assessments across roles, regions, functions, and levels of leadership
• Develop integrated change strategies and workplans aligned to program milestones, business outcomes, risks, and governance
• Facilitate leadership alignment, sponsor activation, stakeholder workshops, focus groups, interviews, and change network sessions
• Create audience-specific communications, engagement materials, toolkits, FAQs, talking points, and manager resources
• Identify resistance, readiness gaps, and adoption risks; recommend targeted interventions and track actions through resolution
• Define and monitor readiness, proficiency, utilization, behavior, and adoption measures; translate findings into clear executive reporting
• Support go-live preparation, hypercare, reinforcement, knowledge transfer, and transition to business-as-usual ownership
• Lead or support training needs analysis, audience segmentation, role-to-learning mapping, curriculum planning, and delivery strategy
• Design practical, role-based learning journeys for sellers, sales managers, sales operations, customer success, and supporting functions
• Develop or oversee instructor-led training, virtual learning, eLearning, simulations, job aids, quick reference guides, playbooks, office hours, and reinforcement assets
• Partner with process owners and subject matter experts to convert configured processes and policies into clear, accurate, engaging learning experiences
• Plan train-the-trainer and super-user approaches, including facilitator preparation, certification or readiness checks, and delivery support
• Evaluate learner participation, confidence, proficiency, and on-the-job application; use data and feedback to improve learning effectiveness
• Assess changes to sales roles, territories, account planning, opportunity management, pipeline governance, forecasting, quoting, approvals, incentives, handoffs, reporting, and performance routines
• Translate future-state sales processes and technology changes into role-specific impacts, learning objectives, communications, and adoption actions
• Partner with sales leadership and operations teams to protect seller productivity and customer continuity during rollout
• Support adoption of CRM, sales performance, configure-price-quote, analytics, collaboration, and workflow platforms, such as Salesforce, Microsoft Dynamics 365, SAP, Oracle, or comparable enterprise solutions
• Develop field-facing assets such as manager coaching guides, seller playbooks, process maps, talk tracks, checklists, and performance support materials
• Use sales and adoption data to identify behavior gaps, prioritize reinforcement, and improve process compliance and user experience
• Own defined workstreams and deliverables, manage priorities, track risks and dependencies, and maintain high quality within agreed scope and timelines
• Build trusted relationships with client sponsors, functional leaders, program teams, and frontline stakeholders
• Contribute to proposals, solution design, estimates, presentations, discovery sessions, statements of work, and account development activities
• Create reusable methods, templates, accelerators, case examples, and thought leadership that strengthen NTT DATA's OCM and learning capabilities
• Mentor junior consultants and provide constructive review of analyses, plans, communications, and learning deliverables
• Use generative AI and productivity tools responsibly to accelerate research, analysis, content development, meeting synthesis, and knowledge management while validating accuracy and protecting client information

Skills

• Bachelor's degree in business, organizational development, human resources, communications, education, instructional design, industrial/organizational psychology, or a related field; equivalent relevant experience may be considered
• Typically 4+ years of relevant experience in management consulting, organizational change management, learning and development, sales enablement, sales operations, or business transformation
• Experience supporting at least one complex transformation involving changes to business processes, roles, operating models, or enterprise technology
• Demonstrated ability to create and execute OCM deliverables, including stakeholder analysis, change impact assessment, communications, training, readiness, adoption, and sustainment plans
• Hands-on experience conducting training needs analysis and developing or delivering role-based learning and performance support
• Working knowledge of sales operations processes and the employee impacts of sales transformation
• Strong facilitation, executive communication, writing, presentation, analysis, and stakeholder management skills
• Ability to structure ambiguous problems, synthesize qualitative and quantitative information, and convert findings into practical recommendations
• Ability to work effectively in matrixed, cross-functional, and geographically distributed teams
• Experience with Salesforce, Microsoft Dynamics 365, SAP, Oracle, ServiceNow, enablement platforms, learning management systems, or digital adoption platforms such as WalkMe or SAP Enable Now
• Experience supporting sales methodology, revenue operations, commercial excellence, CRM adoption, or sales force effectiveness initiatives
• Experience developing instructor-led, virtual, eLearning, simulation, microlearning, and job aid content using modern authoring tools
• Familiarity with recognized change and learning approaches, such as Prosci ADKAR, Kotter, design thinking, Agile delivery, adult learning principles, and Kirkpatrick evaluation
• Change management, project management, instructional design, sales enablement, CRM, or platform certifications

Benefits

• Remote role
• Company benefits may include medical, dental, and vision insurance
• Flexible spending or health savings account
• Life and AD&D insurance
• Short-and long-term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match
• Additional voluntary or legally required benefits

Company Overview

Company H1B Sponsorship