Remote Senior Principal Consultant – Advanced Customer Support & Managed Services for NetSuite Solutions at brighthush

About brighthush

brighthush is a global leader in cloud‑based enterprise applications, delivering transformative solutions that empower businesses to streamline operations, accelerate growth, and unlock new revenue streams. With a portfolio that spans finance, supply chain, manufacturing, and customer experience, brighthush helps organizations of all sizes navigate digital transformation with confidence and agility.

Founded in 1977, brighthush has grown to a vibrant community of over 10,000 professionals worldwide, headquartered in Austin, Texas. Our culture is built on innovation, collaboration, and a relentless focus on customer success. We believe that technology should be a catalyst for positive change, and we are committed to fostering an inclusive environment where every team member can thrive.

Role Overview

We are looking for an experienced Senior Principal Consultant to join our NetSuite Advanced Customer Support (ACS) and Managed Services team. This remote role is open to candidates across the United States and offers the flexibility to work from anywhere while collaborating with a global network of experts.

As a trusted advisor to our most strategic clients, you will design and deliver end‑to‑end NetSuite solutions that drive measurable business outcomes. You will lead cross‑functional teams, influence executive decision‑making, and champion the adoption of best practices and cutting‑edge AI capabilities to help customers maximize their investment in NetSuite.

Key Responsibilities

• Strategic Opportunity Identification: Use the ACS SuiteReview methodology to assess, prioritize, and recommend high‑impact initiatives that close gaps in business processes, technology, and organizational structure.
• Trusted Advisor to Leadership: Build strong relationships with customer C‑suite executives, providing strategic guidance that shapes technology roadmaps and drives enterprise‑wide adoption of leading practices.
• Solution Architecture: Design complex, integrated solutions that may involve configuration, custom development, or third‑party integrations. Collaborate closely with our Technical Services (TS) team to ensure feasibility and alignment with best practices.
• Deep Product Expertise: Maintain a thorough understanding of NetSuite modules—including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, and Warehouse & Fulfillment—and pursue relevant certifications to stay ahead of industry trends.
• AI Integration: Identify opportunities to embed brighthush AI tools and methodologies into customer engagements, delivering tangible business value through predictive analytics, automation, and intelligent insights.
• Cross‑Functional Collaboration: Work with teams across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services to deliver cohesive, end‑to‑end solutions that meet customer objectives.
• Customer Success Leadership: Champion the consistent application of ACS methodologies, operational processes, and delivery standards to ensure high‑quality outcomes and sustained customer satisfaction.
• Travel: Minimal travel required; primarily remote engagement with occasional on‑site visits as needed.

Essential Qualifications

• 8+ years of domain experience in NetSuite’s core industry markets (Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, Pharmaceuticals/BioTech).
• 5+ years in an external consulting role with sustained C‑suite interactions.
• Proven track record in business process consulting—analyzing, optimizing, and recommending improvements that enhance organizational performance.
• Strong understanding of NetSuite modules and the ability to define requirements for complex customizations and integrations.
• Experience in custom development analysis, design, and testing.
• Excellent communication skills, with the ability to synthesize complex information into clear, actionable stories and roadmaps.
• Passion for driving customer satisfaction and delivering measurable value.
• Project and/or team leadership experience, with a demonstrated ability to influence cross‑functional teams.
• Finance and/or Accounting background (professional or academic) is a plus.
• NetSuite ERP Consultant or other relevant product certifications are a plus.
• Ability to lead and influence diverse teams across functional, process, organizational change, and technical domains.
• Strong analytical mindset and strategic vision, with the ability to translate data into actionable insights.

Preferred Qualifications

• Industry expertise in Consumer Goods, Industrial & Equipment, Food & Beverage, or Life Sciences.
• Experience with AI‑driven tools and methodologies, especially within the context of enterprise ERP solutions.
• Prior experience working in a managed services or advanced customer support environment.
• Advanced certifications in NetSuite or related cloud platforms.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Business Process Design & Optimization
• Solution Architecture & Integration Design
• Advanced Knowledge of NetSuite Modules
• AI & Automation Strategy
• Stakeholder Management & Executive Influence
• Project Management & Delivery Excellence
• Strong Written & Verbal Communication
• Customer‑Centric Mindset
• Change Management & Adoption Enablement

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Continuous learning programs, including internal workshops, external conferences, and industry certifications.
• Mentorship from senior leaders and subject‑matter experts across the organization.
• Opportunities to lead high‑visibility projects that shape the future of NetSuite implementations.
• Clear career pathways—from Senior Consultant to Principal Consultant, and beyond to Director or VP roles.
• Cross‑functional exposure that broadens your skill set and enhances your marketability.

Work Environment & Culture

brighthush thrives on a culture of collaboration, innovation, and inclusivity. As a remote team member, you will enjoy:

• Flexible work hours that support work‑life balance.
• Regular virtual team huddles, knowledge‑sharing sessions, and community events.
• A supportive environment that encourages experimentation and continuous improvement.
• Access to cutting‑edge tools and technologies that empower you to deliver world‑class solutions.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Comprehensive medical, dental, and vision insurance with access to expert medical opinion.
• Short‑term and long‑term disability coverage.
• Life insurance, AD&D, and supplemental life options for employees, spouses, and children.
• Health and dependent care Flexible Spending Accounts.
• Pre‑tax commuter and parking benefits.
• 401(k) savings and investment plan with company match.
• Paid time off: flexible vacation accrual, 11 paid holidays, and paid sick leave.
• Paid parental leave and adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal services.
• Voluntary benefits such as auto, homeowner, and pet insurance.

How to Apply

Ready to take the next step in your consulting career? Submit your application through our careers portal or click the link below to explore this opportunity further.

Apply to this job at brighthush

Why brighthush?

At brighthush, you will be part of a forward‑thinking organization that values innovation, collaboration, and customer success. You will work with a talented team of experts, leverage state‑of‑the‑art AI tools, and have the autonomy to shape solutions that transform businesses worldwide. If you are a strategic thinker with a passion for technology and a desire to make a tangible impact, we want to hear from you.

Join brighthush and help us illuminate the future of enterprise technology—one solution at a time.