[Remote] Senior Product Business Manager

Note: The job is a remote job and is open to candidates in USA. ACT is hiring a Senior Product Business Manager to run the annual operating lifecycle of its B2G business. The role manages operational readiness, contracts, pricing, customer and partner communications, and cross-functional coordination so product commitments are delivered accurately and on time.

Responsibilities

• Manage ongoing operations for the product area, including day-to-day operational decisions, incident resolutions, and customer escalations
• Own cross-functional communications and documentation to internal and external stakeholders, ensuring accurate, timely updates on status and changes
• Manage Behind-the-Scenes readiness activities to ensure the product team and the organization are prepared ahead of key events
• Participate in annual product activities such as setting and communicating test dates and testing cycles for upcoming years
• Manage pricing updates and ensure they are reflected accurately across systems, order forms, and contracts
• Update and maintain annual order forms, contracts, and other contractual documents
• Coordinate specific contractual deliverables and special data delivery requests, ensuring accuracy and on-time completion
• Support the product team by managing updates result in contractual changes
• Coordinate B2G product responses and contribute assignments to RFPs, providing operational and contractual detail
• Serve as the primary point of contact and B2G product liaison for customers, partners, and internal teams on operational and contractual matters

Skills

• Applicants must be authorized to work in the U.S. without the need for visa sponsorship
• 5+ years experience in product operations, business operations, or program management, ideally within a product organization
• Strong attention to detail and proficiency managing contracts, pricing, order forms, and other business documentation
• Proven ability to manage time-sensitive, high-stakes events (e.g., seasonal testing windows) with multiple dependencies
• Excellent written and verbal communication skills; effective in serving as a primary point of contact for external partners
• Experience contributing to RFP responses or similar formal business documents
• Ability to work cross-functionally within the product team and across business stakeholders to achieve shared goals
• Experience using AI tools to support day-to-day work (e.g., drafting, research, data synthesis), with sound judgment about when human review is required
• Knowledge of contract lifecycle management, pricing structures, and order form processes
• Understanding of B2G procurement cycles, RFP processes, and formal business documentation requirements
• Knowledge of cross-functional product operations workflows within a product organization
• Strong written and verbal communication skills, including with external partners and senior stakeholders
• Program and project management skills, with the ability to track multiple concurrent deadlines and dependencies
• Strong attention to detail in managing contracts, pricing, order forms, and other business documentation
• Cross-functional collaboration and stakeholder management skills
• Ability to manage time-sensitive, high-stakes events (e.g., seasonal testing windows) with multiple dependencies
• Ability to serve as the primary point of contact and product liaison for customers, partners, and internal teams
• Ability to work independently, exercising sound judgment on day-to-day operational decisions
• Ability to contribute to RFP responses and other formal business documents
• Bachelor's degree in Business, Operations, Product Management, or a related field, or equivalent combination of education and experience
• Completion of the ACT National Career Readiness Certificate is recommended
• Experience in K-12 education, assessment, Ed tech, or a related regulated market
• Familiarity with contract lifecycle management and pricing/order form systems
• Experience supporting large-scale, calendar-driven operational events (e.g., testing windows, enrollment periods)
• Experience in financial metrics and analysis, including pricing analysis and market trends

Benefits

• Company-paid life insurance
• Medical, dental, and vision
• Flexible health and dependent spending accounts
• 401(k) retirement savings with company match
• Paid holidays
• Paid time off
• Remote position, based in the United States

Company Overview