[Remote] Senior Product Designer, (Senior Consultant, Experience & Design)

Note: The job is a remote job and is open to candidates in USA. Fearless is seeking a Senior Product Designer to lead digital design for a state-sponsored employment and continuing education resource. The role partners with the client and cross-functional teams to deliver human-centered digital experiences, guide user research and design strategy, and mentor peers.

Responsibilities

• Lead human-centered design efforts across digital products, ensuring experiences are intuitive, accessible, and consistent
• Collaborate with product managers, engineers, and stakeholders to translate program requirements, policy considerations, and user needs into practical design solutions
• Own the design process from discovery through implementation, including user flows, wireframes, interactive prototypes, and high-fidelity designs
• Develop and help execute a user research strategy, working with stakeholders to identify research priorities, select appropriate methods, and translate findings into actionable recommendations
• Plan and conduct user research activities, including interviews, usability testing, and other methods appropriate to the research goals
• Synthesize research findings and communicate insights that inform product decisions, design improvements, and future priorities
• Apply expertise in visual design, content design, service design, and information architecture to create clear and effective user experiences
• Create and maintain design artifacts and reusable components using Figma or comparable design tools
• Develop user journey maps and service blueprints to better understand user experiences, identify gaps, and explore opportunities for improvement
• Present design concepts, research findings, and recommendations to stakeholders, clearly explaining design decisions and tradeoffs
• Use prototypes, user feedback, and available analytics to evaluate solutions and refine designs before implementation
• Partner with engineers throughout development to clarify design requirements, address technical constraints, and review implementation for consistency with design intent
• Apply accessibility and inclusive design principles throughout the design process
• Identify design risks, dependencies, and opportunities, and help prioritize work based on user impact, program needs, and implementation effort
• Collaborates with cross functional teams
• Coach, mentor, and develop peers in a manner that allows for knowledge sharing that strengthens the design community within the organization
• Earn the trust of your customer and teammates by delivering world class services
• Drive accountability and delivery by ensuring project objectives are not only met on time but aligned with client priorities and Fearless standards of excellence. Anticipate risks and implement proactive solutions to keep initiatives on track
• Take ownership of risk management by monitoring deliverables across the team, identifying issues early, and coaching teammates on mitigation strategies while keeping leadership informed
• Shape client engagement and intelligence-gathering efforts by actively cultivating relationships with stakeholders, synthesizing insights across the client organization and partner ecosystem, and providing Fearless leaders with actionable recommendations that inform strategy and strengthen delivery outcomes
• Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling
• Offer and implement innovative solutions that include design best practices, tools, and research methods
• Serve as a trusted advisor in your area of expertise
• Lead and align stakeholders with product and project goals that drive adoption, retention, and customer satisfaction as well as Fearless success

Skills

• This role requires a multifaceted designer who is familiar with visual design, content design, service design, and user research
• This role will possess the necessary skills at an advanced level of proficiency for setting the vision, strategy, and systems that guide cross-functional design teams in creating scalable, impactful, and user-centered solutions
• Minimum of 6 years of professional experience designing digital products or services, with demonstrated ownership of UX/UI design work from discovery through implementation
• Professional experience designing digital products or services, with demonstrated ownership of UX/UI design work from discovery through implementation
• Experience planning and conducting user research, including qualitative research methods, usability testing, and synthesis of findings
• Ability to translate user research findings into actionable design recommendations and product improvements
• Proficiency with Figma or comparable design and prototyping tools
• Strong understanding of visual design principles, interaction design, information architecture, and responsive web design
• Experience creating user flows, wireframes, interactive prototypes, and high-fidelity interface designs
• Experience collaborating with product managers, engineers, and stakeholders in a cross-functional environment
• Working knowledge of accessibility standards and inclusive design practices
• Ability to communicate design decisions, present recommendations, and incorporate feedback from stakeholders with varying levels of technical expertise
• Strong organizational skills and the ability to independently manage design priorities across multiple workstreams
• Portfolio demonstrating thoughtful design decisions, problem-solving, and completed digital product work
• Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions
• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole
• Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks
• Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery
• Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations
• Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making
• Managing Priorities & Client Alignment: Skillfully negotiates and manages conflicting priorities to strategically align decisions, enhancing service delivery and client satisfaction
• Advanced Application: You can perform the actions associated with a skill without assistance. You are recognized within your immediate organization as "a person to ask" when difficult questions regarding required skills arise
• Experience designing public-sector, civic technology, or other mission-driven digital services
• Experience working on workforce development, education, career exploration, or other data-informed digital products
• Experience developing and implementing user research strategies, particularly in environments where research practices are still being established
• Experience with service design, journey mapping, and service blueprinting
• Experience designing complex search, filtering, recommendation, or information discovery experiences
• Familiarity with Section 508 and WCAG accessibility guidelines
• Experience building or maintaining design systems and reusable component libraries
• Experience using qualitative and quantitative research findings, including product analytics, to inform design decisions
• Familiarity with Agile development practices and collaboration tools such as Jira and Confluence
• Experience working directly with government clients or navigating complex stakeholder review and approval processes

Benefits

• For full-time team members (starting day one): flexible, life-friendly schedules.
• For full-time team members (starting day one): 100% coverage for the medical HSA plan + HSA contributions.
• For full-time team members (starting day one): dental & vision covered 100% for you and your dependents.
• For full-time team members (starting day one): competitive premiums for HMO/PPO and dependent coverage.
• For full-time team members (starting day one): 401(k) with 4% match & immediate vesting.
• For full-time team members (starting day one): paid parental leave and 12 weeks paid FMLA.
• For full-time team members (starting day one): generous PTO, 11 federal holidays, a birthday holiday, and sick leave.
• For full-time team members (starting day one): up to 15 days for jury duty and bereavement leave.
• For full-time team members (starting day one): education, wellness, and tech allowances.
• For full-time team members (starting day one): referral bonus of $6K–$12K for each successful referral.
• For full-time team members (starting day one): pet insurance & discount plans.
• For full-time team members (starting day one): Employee Assistance Program (EAP).
• For full-time team members (starting day one): legal support, life insurance, and disability coverage.
• For full-time team members (starting day one): performance-based bonuses rewarding shared company success and individual contributions.
• For full-time team members (starting day one): eligibility for a discretionary bonus based on individual and company performance criteria.
• Valued as a whole person—not just a job title.
• Get matched with work that plays to your strengths and passions.
• Supported by coaches, not micromanagers.
• Autonomy and clarity to make decisions and drive impact.
• Join a community that celebrates equity, curiosity, and innovation.
• Remote position with occasional travel to New Jersey for onsite client meetings and collaborative working sessions; travel based on client needs and coordinated in advance.

Company Overview