[Remote] Senior Program Manager, Insights Program Management

Note: The job is a remote job and is open to candidates in USA. Tendo is hiring a Senior Program Manager, Insights Program Management to lead customer implementations from contract signature through go-live and ongoing value realization. The role owns customer relationships and delivery plans, manages risks and concurrent engagements, and partners with Sales, Product, and Support to ensure successful outcomes.

Responsibilities

• Own end-to-end implementation planning for new Tendo Insights customers — building phased project plans, governance structures, and realistic timelines based on each customer's specific data, IT, and organizational constraints
• Serve as the primary relationship owner for your accounts through implementation, building trusted-advisor relationships with executive sponsors (CMO/CFO-level), day-to-day champions, and operational stakeholders (CDI, HIM, IT/data teams)
• Identify and proactively manage delivery risk — including organizational and interpersonal risk (e.g., a stakeholder who sees the tool as a threat, competing internal IT priorities) and not just timeline/technical risk
• Run structured stakeholder communication and escalation cadences, including managing engagements through periods when an executive sponsor has reduced availability
• Convert high-level or phased contract commitments into specific, mutually agreed implementation plans with the customer.Build and deliver executive-level updates and business reviews that connect implementation progress to the value the customer actually cares about — including proposing credible leading indicators when the metrics customers ultimately care about (like annual quality rankings) move too slowly to show in-quarter progress
• Partner cross-functionally with Sales (on scoping and handoff), Product (on customer feedback and gaps), and Support (on transition to steady state) to ensure a seamless customer experience
• Manage multiple concurrent customer engagements at varying stages of the implementation lifecycle, prioritizing your time across a portfolio rather than a single account
• Mentor and provide guidance to more junior program/project managers on the team as it scales

Skills

• Bachelor's degree in Business, Communications, or a related field, or equivalent professional experience
• 7+ years of experience in program/project management, implementation, or professional services, ideally in enterprise software, healthcare technology, or a comparably complex B2B environment
• A track record of managing complex, multi-stakeholder implementations with executive-level customer visibility — not just internal project plans
• Demonstrated judgment in navigating organizational politics and relationship risk within a customer account — you can name the real risk to an engagement, not just the risk that's easy to put in a status report
• Strong executive communication and presence — comfortable building and delivering a plan or business review directly to a customer's C-suite, and comfortable being challenged on it in the room
• Structured, rigorous planning skills: you can build a realistic, dependency-aware timeline rather than a generic template
• Experience managing a portfolio of concurrent engagements and prioritizing across competing demands
• Experience in healthcare — particularly with hospital or health system operations, clinical quality programs, clinical documentation improvement (CDI), or healthcare data/analytics
• Familiarity with healthcare quality metrics and ranking programs (e.g., CMS Star Ratings, U.S. News & World Report rankings, HEDIS, or similar)
• PMP, PgMP, or similar program management certification
• Experience partnering with clinical, IT, and finance stakeholders simultaneously on the same engagement

Benefits

• Equity package
• Annual bonuses
• For full time employees: full health benefits (medical, dental, and vision)
• For full time employees: flexible spending and health savings accounts
• For full time employees: company paid life insurance
• For full time employees: company paid short-term and long-term disability
• For full time employees: voluntary benefits
• For full time employees: 401(k)
• For full time employees: company paid holidays
• For full time employees: flexible time off
• For full time employees: employee wellness program (“Breathe”)
• Remote work; candidates may be located in any of Tendo's hub locations.

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