Senior Customer Success & Technical Account Manager – Enterprise Procurement AI Solutions at brighthush

About brighthush

brighthush is redefining how global enterprises manage procurement in the age of artificial intelligence. Our platform blends human expertise with intelligent agents to orchestrate purchasing across teams, tools, and suppliers, enabling companies to secure the resources they need to innovate faster than ever before. With a portfolio of high‑profile clients—ranging from technology pioneers to consumer goods leaders—brighthush has helped them save billions of dollars and streamline over half a trillion in spend. Our founding team brings together product visionaries from leading tech firms and seasoned procurement leaders from Fortune 500 companies, all backed by top-tier investors who share our commitment to transformative technology.

Your Role

As a Senior Customer Success & Technical Account Manager at brighthush, you will be the linchpin between our cutting‑edge AI platform and the enterprise customers who rely on it. You will partner with sales, implementation, engineering, and product teams to ensure our clients not only adopt but fully leverage brighthush’s capabilities to transform their B2B purchasing processes. Your deep product knowledge, strategic mindset, and passion for solving complex procurement challenges will drive measurable value for our customers and help shape the future of procurement technology.

Key Responsibilities

• Customer Success Leadership: Own the end‑to‑end success of our largest enterprise accounts, ensuring they achieve and exceed their procurement goals on the brighthush platform.
• Strategic Advisory: Act as a trusted procurement advisor, guiding customers through best practices, workflow optimization, and AI‑driven insights.
• Outcome‑Based Partnership: Define clear business outcomes with each client, develop success plans, and track progress through data‑driven metrics.
• Stakeholder Engagement: Build and nurture relationships with key decision makers across Procurement, Finance, Legal, IT/Security, and Compliance teams.
• Product Enablement: Train and empower customers to become self‑sufficient product specialists, fostering adoption and reducing dependency on support.
• Risk Management: Monitor customer health scores, identify potential churn risks, and collaborate with the renewals team to secure high gross renewal rates.
• Feedback Loop: Translate customer needs into actionable product enhancements in partnership with engineering and product, while managing expectations and timelines.
• Process Improvement: Continuously refine customer success assets, playbooks, and workflows to elevate the overall customer experience.
• Technical Support: Provide hands‑on support for post‑implementation technical health, troubleshooting, and adoption challenges.

Essential Qualifications

• 8+ years of experience in customer‑facing roles such as Customer Success, Technical Account Management, or Strategic Consulting within B2B SaaS environments.
• Proven track record of managing large, complex enterprise accounts and driving adoption of cloud‑based solutions.
• Hands‑on experience with SaaS implementation, including onboarding, configuration, and integration.
• Deep understanding of procurement processes—sourcing, vendor management, and spend analytics—and familiarity with ERP (e.g., Netsuite, Coupa), HRIS (e.g., Workday), CLM, GRC, JIRA, and ServiceNow.
• Exceptional interpersonal and communication skills, with the ability to build trust and rapport quickly with senior stakeholders.
• Strong project management capabilities, adept at juggling multiple priorities and delivering on time.
• Creative problem‑solving mindset, detail‑oriented, and comfortable translating business requirements into technical solutions.
• Proactive, self‑starter attitude—willing to identify gaps, propose improvements, and collaborate across teams.

Preferred Qualifications

• Experience in payments software (invoicing, PO creation) and working closely with finance leaders such as CFOs, Controllers, and AP/AR teams.
• Background in low‑code/no‑code workflow configuration tools.
• Experience at a top‑tier consulting firm or an MBA degree.

Skills & Competencies

• Strategic Thinking & Business Acumen
• Customer‑Centric Mindset
• Data‑Driven Decision Making
• Technical Fluency & Product Expertise
• Change Management & Adoption Enablement
• Influence & Negotiation
• Collaboration & Cross‑Functional Leadership
• Continuous Improvement & Process Optimization

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior Customer Success & Technical Account Manager, you will:

• Progress into leadership roles such as Director of Customer Success or Head of Enterprise Enablement.
• Lead cross‑functional initiatives that shape product strategy and roadmap.
• Participate in mentorship programs, both as a mentor and mentee, fostering a culture of knowledge sharing.
• Attend industry conferences, workshops, and training sessions—fully sponsored—to stay ahead of procurement and AI trends.
• Contribute to thought leadership pieces, webinars, and internal knowledge bases.

Work Environment & Culture at brighthush

Our culture is built on transparency, ownership, and a relentless focus on customer impact. You’ll find:

• A collaborative, flat‑hierarchy structure that encourages ideas from every level.
• Regular “Ask Me Anything” sessions with founders and product leaders.
• Inclusive decision‑making processes that value diverse perspectives.
• Flexible work arrangements—remote or hybrid—with a strong emphasis on work‑life balance.
• Team‑building events, hackathons, and community outreach initiatives.

Compensation, Perks & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonuses tied to customer health, renewal metrics, and adoption milestones.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Home‑office stipend and the latest Apple hardware to support remote work.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health resources.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is reshaping procurement for the world’s most influential enterprises. You’ll have the opportunity to:

• Work with a product that is at the intersection of AI and enterprise operations.
• Influence the direction of a rapidly scaling startup backed by leading investors.
• Collaborate with a diverse group of talented professionals who are passionate about innovation.
• Make a tangible impact on how companies spend billions of dollars each year.
• Grow your career in an environment that rewards initiative, creativity, and ownership.

Ready to Make an Impact?

If you are a seasoned customer success professional with a knack for technology, a deep understanding of procurement, and a desire to drive transformative change, we want to hear from you. Apply today and help us empower enterprises worldwide to purchase smarter, faster, and more sustainably.