[Remote] Senior Program Manager (New England area)

Note: The job is a remote job and is open to candidates in USA. Michaels Energy is hiring a Senior Program Manager to lead a portfolio of utility energy efficiency programs in New England. The role owns portfolio strategy and financial and operational performance, manages utility client relationships, and leads cross-functional teams to deliver and grow programs.

Responsibilities

• Own the financial and operational performance of assigned utility programs, including revenue, profitability, budgets, forecasting, and contractual commitments
• Develop and execute portfolio strategies that align client objectives, program performance, and Michaels Energy's business goals
• Develop financially sound program budgets and scopes of work, translating staffing requirements, delivery activities, and performance targets into sustainable financial plans
• Monitor performance, anticipate risks, and make informed decisions to improve financial and operational results
• Partner with business development and company leadership to identify, shape, and pursue opportunities for portfolio growth and contract renewal
• Serve as a primary relationship manager and trusted advisor to utility client counterparts
• Develop a deep understanding of client priorities, contractual expectations, regulatory considerations, and changing market conditions
• Lead strategic client conversations about program performance, emerging opportunities, challenges, and priorities, building credibility through transparent communication and proactive problem-solving
• Lead multidisciplinary delivery teams across engineering, outreach, marketing, program operations, and other functions
• Establish clear priorities, accountabilities, staffing plans, and effective channels for collaboration that align resources with contractual and financial commitments
• Develop and improve processes, tools, and operating practices that support consistent, efficient, high-quality program delivery
• Anticipate and resolve delivery challenges, working collaboratively across teams to deliver results
• Contribute to a culture of accountability, partnership, continuous learning, and strong execution
• Identify and advance improvements to program economics, operational effectiveness, and the client and customer experience
• Communicate effectively with clients, delivery professionals, and senior leadership, translating complex program and financial information into actionable insights

Skills

• At least five years of relevant experience leading complex programs, portfolios, or business operations, ideally within utility energy efficiency, energy services, electrification, or a related industry
• Demonstrated financial acumen and accountability for business results, including developing and managing budgets, forecasting financial performance, and making decisions informed by financial and operational data
• Experience leading cross-functional teams, aligning resources, and delivering results through collaboration and influence
• A track record of building strong client or stakeholder relationships and communicating effectively with senior-level decision-makers
• Strong analytical, organizational, and problem-solving capabilities, with a commitment to operational excellence and continuous improvement
• Bachelor's degree or equivalent combination of education and relevant professional experience
• Leadership of utility-sponsored energy efficiency or decarbonization programs, particularly commercial and industrial initiatives
• Developing contract scopes, program budgets, and financial models that balance client commitments with business performance
• Identifying and developing opportunities for contract expansion, renewal, or new business
• Familiarity with the utility, regulatory, and market environment in the relevant region

Benefits

• Remote within New England, with regional travel for client meetings and team collaboration. Up to approximately 15% travel.
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Flexible, collaborative culture where your contributions directly influence company success
• Flexible Work Hours
• Career Development
• Beer Fridays
• Fresh Fruit Daily
• Wellness Rewards
• Fun Company Outings

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